Job Description
Salary: Up to £47,000.00
Location: Kings Norton
Hours: 40 hours per week, Monday to Friday
We are seeking an experienced and proactive Key Account Manager to take ownership of key client relationships within the healthcare sector, overseeing partnerships from inception through to successful delivery. The ideal candidate will ensure service excellence, regulatory compliance, and alignment with both client and patient care objectives, while driving commercial growth and profitability. This role requires exceptional leadership, strategic thinking, and a strong commitment to customer satisfaction and high-quality outcomes.
Your Tasks
1. Take full commercial and operational ownership of healthcare client relationships, managing P&L and ensuring pricing and profitability align with contractual and financial targets.
2. Provide oversight of service delivery and operations, monitoring SLA adherence, KPI variance, and client satisfaction surveys
3. Prepare and lead monthly and quarterly business reviews, chairing client meetings as needed
4. Collaborate with internal stakeholders to support project management for new busines...