(known internally as People Operations Manager)
Ascot (Seasonal)
(Fixed Term 6 months, Start date July 2026)
Location: Ascot (Swinley Forest)
Reports to: People Operations Manager (HO)
Role Overview:
The People Operations Manager – Ascot at Lapland UK will play a pivotal role in shaping company culture and ensuring the success and well‑being of our seasonal team members. This role will oversee all aspects of human resources and people operations for the Ascot live show, with a focus on recruitment, employee engagement, reward & recognition during the live shows.
Key Responsibilities
* Responsible for the seasonal workforce for the Ascot live show, covering all departments and leading the pre‑event work on recruitment & training, moving into on‑site management & delivery.
* Manage a team of departmental schedulers & administrators, working closely with operational managers once live.
* Drive the recruitment strategy for the event season, working closely with the resourcing team and ensuring a seamless recruitment process and hitting target numbers weekly.
* Organise assessment centres / audition sessions, collaborating with the resourcing team and show operations team to achieve targets and KPIs.
Talent Acquisition & Recruitment
* Manage the end‑to‑end recruitment process for the seasonal workforce, from processing candidates to conducting interviews and making offers.
* Sift & schedule interviews for key management positions in conjunction with Heads of departments.
* Collaborate with hiring managers to identify staffing needs and ensure timely fulfilment of positions.
Employee Engagement & Retention
* Design and implement programmes to enhance engagement and satisfaction.
* Conduct regular surveys and feedback sessions to gauge morale and identify improvement areas.
* Develop retention strategies to minimise turnover and foster a culture of loyalty.
Performance Management
* Implement performance management systems and processes to evaluate performance and drive continuous improvement.
* Provide coaching and support to managers on performance‑related issues, including goal setting, feedback, and reviews.
* Identify opportunities for professional development and training.
HR Policies & Compliance
* Maintain HR policies and procedures in compliance with legal requirements and best practices.
* Ensure adherence to labour laws and regulations, including employment contracts, wage and hour laws, and workplace safety standards.
* Serve as a resource for employees on HR matters and provide guidance on policy interpretation and compliance.
During the Live Show Period
* Address queries, escalating as needed to the Head of People Operations.
* Ensure HR policies are applied and supervise the event HR team for compliance.
* Act as the first point of escalation for HR or other departmental managers, working with an external HR Advisor where needed.
Required Experience
* General understanding of common HR rules & requirements relating to temporary workers.
* Previous experience in People Operations or Workforce roles within events, theatre, or visitor attraction environments.
* Comfortable being the first contact for employees in person and online, handling multiple tasks simultaneously.
* Excellent verbal and written communication skills.
* Proficiency in Windows & Microsoft applications, and comfortable using staffing & scheduling systems.
* Experience in payroll, scheduling, and team management.
* Experience in drafting and reporting, analysing documents, and managing suppliers/contractors.
* Ability to thrive in a fast‑paced, dynamic environment and adapt to changing priorities.
Salary and Benefits
Salary – £45,000 to £48,000 pro rata.
* Flexible hybrid working (weekly assessment centre sessions at Camberley Theatre from mid‑August, with working from home on other days; moving to site at the start of November).
* Holiday paid at the end of the contract.
* Free daily on‑site meal once based on‑site for the live show.
* Staff car parking & shuttle bus service from Ascot Train Station to site.
Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship.
Equal Opportunity Statement
Lapland is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to the business.
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