Summary
Job summary
Cornwall 111 Integrated Urgent Care Service
Hours: 22.5 management hours and a minimum of 5 clinical hours per week within the service
Salary: £40.42 per hour plus any relevant unsocial enhancements for clinical shifts.
Location: This role is hybrid working and includes:
* Participation in the Operations Manager rota (including 1 in 4 weekends)
* A minimum of 2 days per week at Cudmore House
* Regular site presence across clinical bases
* Participation in the Tactical (Silver) On-Call rota
Kernow Health CIC is seeking a dedicated and dynamic Clinical Operations Manager to join our Integrated Urgent Care Service (IUCS) team. This is an exciting opportunity for a qualified Paramedic or Nurse working at an advanced practice level to provide visible, compassionate and strategic clinical leadership across Cornwall 111 IUCS.
If you are passionate about patient safety, workforce leadership, safeguarding, and developing resilient frontline teams within a 24/7 urgent care environment, we would welcome your application.
Main duties of the job
Clinical Leadership & Advocacy
Act as a visible ambassador for the 111 IUCS service, promoting professional standards, inclusion and excellence. Maintain a physically present leadership style, engaging directly with clinicians across unsocial hours and multiple bases.
Line Management & Workforce Oversight
Provide effective line management to Clinical Shift Supervisors, Advanced Practitioners, Enhanced Practitioners and Urgent Response Practitioners. Address HR matters autonomously, supporting staff wellbeing and ensuring adherence to organisational policies.
Safeguarding & IPC Leadership
Act as a safeguarding lead for adults and children and champion Infection Prevention and Control standards across the organisation.
Workforce Data & Service Improvement
Work closely with Business Intelligence and programme teams to analyse workforce and performance data. Present findings at operational and governance forums to support data-driven improvement.
Strategic & Operational Representation
Represent clinical management at operational meetings and deputise for senior leaders where required. Participate in the Tactical (Silver) Command on‑call rota, providing tactical leadership across the out‑of‑hours period.
Clinical Practice
Remain clinically active within the service, undertaking a minimum of 5 hours per week across triage, face‑to‑face care and Clinical Shift Supervisor duties.
About Us
Kernow Health CIC is a Community Interest Company supporting General Practice and delivering Primary Care Services at scale across Cornwall. Established in 2011 by a group of Cornwall practices, we are a GP‑owned provider organisation delivering several NHS contracts, including:
* Cornwall 111 Integrated Urgent Care Service
* School Immunisation Programme
* Cornwall Primary Care Training Hub
* Special Allocation Scheme
All profits are reinvested to benefit primary care across Cornwall, supporting sustainable and locally responsive healthcare.
Why Join Kernow Health CIC?
Working With Us, You Will Benefit From
* Flexible working opportunities within a hybrid leadership model
* A clear career framework with opportunities for leadership progression
* Employee benefit programme through Vivup
* Competitive annual leave, with the ability to buy and sell leave
* Access to NHS Pension Scheme
* Access to training and continuous professional development through the Cornwall Training Hub
* Weekend, evening and night working opportunities as part of a structured rota, with competitive unsocial enhancements for clinical hours
* Being part of a local, agile and innovative organisation committed to quality and improvement
Please note, we reserve the right to close the advert early should there be a significantly high level of applications.
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