At Pennon Group, we’re proud to be leading the way in the water and renewables industries. Alongside our subsidiaries - South West Water, Bristol Water, Bournemouth Water, SES Water, Pennon Water Services and Pennon Power - we’re committed to delivering a sustainable future of our region. Because we know that by continually driving up our standards today, we’ll build a better tomorrow for our communities. Pennon Group is launching a significant transformation programme to roll out smart meters to more than 850,000 customers throughout AMP8.This high-profile initiative will drive new ways of working, foster innovative partnerships, and implement a unified technical solution across all our brands.We are looking for a Smart Project Manager to lead and deliver the Customer workstream within this programme. This pivotal role will ensure customer needs are clearly defined, fully integrated, and successfully delivered across the Group.The role is offered on a full-time, permanent basis, with a salary of £53,000–£60,000 per annum, plus a comprehensive benefits package.
What you will be doing:
1. As Project Manager, you will take end-to-end ownership of delivery for the Customer workstream, working across all brands amongst the wider Pennon Group, and key delivery partners. You will ensure customer needs are embedded into new operating models, service journeys and technology solutions, while maintaining strong governance, communication and control.
Key Responsibilities
2. Own and deliver the Customer workstream within the smart metering programme
3. Develop and manage detailed project plans, milestones, and dependencies
4. Engage and influence a wide range of stakeholders, from frontline teams to senior leaders
5. Lead business readiness and change activities for Customer teams
6. Identify, manage, and mitigate project risks and issues
7. Coordinate closely with other programme workstreams to ensure integrated delivery
8. Own customer-facing communications for the workstream
9. Ensure delivery meets agreed quality, timeline, and customer outcomes
What we are looking for:
10. Proven experience delivering complex projects or programmes in large organisations
11. Strong stakeholder management and communication skills
12. Experience working in customer-focused or service-led environments
13. Ability to operate confidently in a fast-moving, change-driven programme
14. Highly organised, delivery-focused, and comfortable taking accountability
15. Experience facilitating workshops and driving outcomes
Desirable:
16. Formal project management qualification
17. Experience with utilities, infrastructure, or smart metering environments
What's in it for you:
18. We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.
In return, we will offer an excellent range of benefits including:
19. Generous holiday allowance plus bank holidays
20. A discretionary Bonus
21. Competitive Contributory Pension
22. Share-save Scheme
23. Various health benefits
24. Wellbeing support programmes
25. A range of Group Discounts
26. Cycle to Work Scheme
27. Financial support services
28. And plenty more!
Closing date: 9th January 2026Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.Our core values which are essential to our success are:Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.Be the Future - Embrace change. Drive Progress. Own the challenge.