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Customer Service Expert - Government (No weekends, No Bank holidays - Fully remote), Gateshead
Client: Teleperformance
Location: Gateshead, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 1
Posted: 04.06.2025
Expiry Date: 19.07.2025
Job Description:
Would you like to make a difference to someone’s life?
Are you driven to serve a real purpose, helping people as we face the hardships of the cost of living crisis?
If you said yes, then this role is for you.
We are looking for experienced Full-time Inbound Telephone Customer Service Specialists for a Government campaign.
Role: Customer Service Specialist
Site: Work from home (full time)
Start Date: 21st July
Contract: Full-Time Permanent
Training: 10 days, Monday to Friday, 9am-5:30pm
Hours: 37.5 hours/week
Shifts: Monday – Friday, 8:00am to 6:15pm (various start times)
Equipment provided
NO WEEKEND OR BANK HOLIDAY WORK
Salary: £23,804 PA (£12.21ph)
Role Responsibilities:
* Providing excellent customer service in a lively environment.
* Handling inbound calls regarding employment status, claims, payments, and government support.
* Informing customers about benefit payments to assist with living costs.
Candidate Requirements:
* Strong verbal and written communication skills.
* Ability to build customer relationships quickly.
* Empathy and professionalism in communication.
* Customer service experience.
* Ability to work in target-driven environments.
* Proficiency with PCs and multiple systems.
* Good typing speed and multitasking skills.
Benefits:
* Discounts, online classes, wellbeing resources, webinars.
* Critical illness cover up to £10,000.
* Cycle to Work, Holiday Purchase schemes, and more.
The role requires BPSS vetting, including identity, criminal, and employment checks. Successful candidates must provide documentation and complete checks before starting.
If you want to make a difference and help resolve complex issues, APPLY TODAY. Our recruitment team will contact you within 48 hours.
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