Operations Support Analyst
£40,000 - 50,000 GBP
Hybrid WORKING
Location: United Kingdom (Greater London) Type: Permanent
Role: Operations Support Analyst
Salary: £40,000 - £50,000
Additional Package: 10% Bonus, Extensive Benefits Package
Location: Amersham (Hybrid, with UK and occasional international travel)
Are you an Operations Support Analyst looking for your next opportunity?
This is a fantastic chance to join a purpose-led, global group of technology businesses that are undergoing a bold digital transformation. As part of a high-performing operations team, you'll help modernise enterprise IT systems across multiple business units, driving service reliability, operational excellence, and continuous improvement.
If you're someone who thrives on solving complex problems, enjoys working with both business and tech stakeholders, and wants to make a tangible impact across a global operation, this Operations Support Analyst role could be a perfect fit. You'll collaborate across functions, liaise with managed service providers, and play a pivotal role in improving processes and support across HR, Finance, ERP, and integration systems.
What you'll be doing as an Operations Support Analyst: Monitor daily operations, respond to incidents, and manage escalations across enterprise IT systems.
Produce insightful reports and dashboards using tools like Excel and Power BI.
Identify opportunities for operational improvement and drive small-scale initiatives.
Document internal procedures and develop training materials to support knowledge sharing.
Work closely with vendors, managing service reviews and ensuring SLAs are met.
What we're looking for in an Operations Support Analyst: 2-3 years' experience in operations support across enterprise platforms (HR, ERP, Finance, Integrations).
Strong analytical skills, with proven experience in reporting, root cause analysis, and process improvement.
Excellent stakeholder management, communication, and vendor engagement skills.
Comfort working in complex, multi-vendor IT environments with global teams.
Familiarity with ITIL, Lean, or Six Sigma methodologies is a bonus.
Want to hear more? Message me anytime.
Linked In: Ciaran Cleland
Salary: £40,000 - £50,000
Additional Package: 10% Bonus, Extensive Benefits Package
Location: Amersham (Hybrid, with UK and occasional international travel)
Reference: AMC/CCL/AOSA
Postcode: HP6 5AZ
#cicl
TPBN1_UKTJ