Employee relations specialist

Employee Relations Manager

Location: United Kingdom

Role Summary

Our trusted client is looking for an experienced Employee Relations Manager to join their HR team, supporting a dynamic UK sales organisation. This role is responsible for managing a high volume of employee relations (ER) cases, with a focus on disciplinary, performance, grievance, investigation, and appeal matters.

You will act as a trusted advisor to managers, providing expert guidance on UK employment law, company policy, and best practice. Combining strong technical expertise with sound judgement, you will play a key role in reducing risk, strengthening leadership capability, and ensuring consistent and fair people management.

Key Responsibilities

• Lead and manage a high volume of ER cases across the UK, including disciplinary, grievance, investigation, and appeal matters.
• Advise and coach line managers on the fair and consistent application of company policy, contracts, and UK employment law.
• Own end-to-end case management, ensuring timely progression, thorough investigations, and robust documentation.
• Support managers with complex and sensitive conduct and performance issues.
• Ensure all ER processes align with the ACAS Code of Practice and minimise legal and reputational risk.
• Produce ER dashboards, insights, and reports to identify trends and inform decision-making.
• Design and deliver training, guidance, and practical toolkits to build manager capability in handling ER matters.
• Develop best-practice templates, workflows, and knowledge resources to drive consistency across HR and the wider business.

Skills & Experience

• Significant experience managing complex employee relations cases within the UK.
• Strong working knowledge of UK employment law and ACAS guidance.
• Experience advising and coaching managers through sensitive and high-risk people matters in a fast-paced environment.
• Proven ability to deliver training on ER best practices.

Key Competencies

• Strong investigation and case management skills, with attention to detail and risk awareness.
• Ability to translate legal and policy requirements into practical, business-friendly guidance.
• Excellent stakeholder management skills with confidence to challenge and influence effectively.
• Strong written and verbal communication skills, with experience drafting clear documentation and training materials.

Qualifications

• Bachelor’s degree in Business or a related field.
• CIPD Level 5 (or working towards) is desirable.

Why Join Us?

• Opportunity to play a critical role in shaping people practices across a national sales organisation
• High-impact position with direct influence on risk management and operational effectiveness
• Collaborative HR environment with strong stakeholder engagement
• A role that combines technical expertise with real business impact