We are looking for an experienced Housekeeping Manager to join our team.
The Park Plaza Hotel Cardiff is a 4-star deluxe hotel located in the Cardiff city centre, offering 129 guestrooms, a busy restaurant and bar, 8 meeting and event suites and a luxurious health club and spa.
We want to ensure that all our guests say Wow. That first impression is one of the most important parts of their experience with us and as Housekeeping Manager you will be responsible to ensure that all our guest rooms and public areas are cleaned to a standard that is second to none.
Duties and tasks will include:
Develop operational standards in line with business needs, brand requirements and guest needs.
Manage all housekeeping team members to ensure excellent standards of cleanliness and presentation across the hotel & spa.
Implement daily and weekly cleaning schedules to meet operational needs.
Maintain accurate records of inspections, staff performance, and cleaning activities.
Inspect all facilities daily and audit bedrooms monthly to ensure high standards of cleanliness and product are maintained.
Train, mentor, and evaluate housekeeping staff to ensure consistent performance and adherence to company standards.
Address and resolve guest feedback or complaints related to hotel cleanliness and housekeeping standards promptly and professionally.
Collaborate with the maintenance and front-of-house teams to ensure seamless operations and member satisfaction.
Ensure compliance with health, safety, and hygiene regulations at all times.
Manage payroll costs through effective team scheduling and daily supervision.
Monitor inventory levels of linen, cleaning supplies and equipment, placing orders when necessary and managing budget.
You will need:
Proven leadership experience in a 4-star hotel housekeeping management role.
Excellent attention to detail and commitment to high standards.
Strong interpersonal and communication skills to interact effectively with members and staff.
Ability to manage a team, delegate tasks, and motivate staff to perform at their best.
Good organizational and time management skills.
Knowledge of cleaning chemicals, proper storage, and safety procedures.
Flexibility to work varied shifts, including weekends.
Previous hotel PMS knowledge and experience.
This is a key role within our business and in return we can offer a competitive salary and range of benefits.
If you have the required background and would like to find out more, please submit your CV to the contact details listed.
Candidates must be eligible to live and work in the UK.
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