JOB DESCRIPTION About the role We are seeking a highly motivated Senior Administrator to become part of our successful team in Oldham on a permanent basis. This is a full-time permanent opportunity that offers hybrid working; 3 days per week in our Oldham office, with the option to work from home 2 days per week As a Senior Administrator, you will be supporting your team and your manager with delivering compliance and supporting with CRM and no access to property caseloads, while providing a friendly service to our customers. You will ensure that compliance information and reports are up to date and accurate, budgets are on track and customer queries are answered quickly. Reporting to the Contract Manager, you will be responsible for: Monitoring the performance of contracts and/or suppliers ensuring quality and value for money. Monitor standards of administration and make recommendations for improvements. Escalate data quality issues promptly and proportionately so that actions can be taken to manage risks to statutory compliance. Take responsibility for providing a comprehensive administration service to the team including managing the no access cases and liaising with the tenancy enforcement team. Develop, maintain and monitor systems, registers, records and databases for the efficient inputting, storage and retrieval of data for generating reports. Encourage the efficient flow of communication with other offices, departments, external customers and suppliers. Produce accurate documentation/presentation materials through the typing of letters, reports and minutes. What we are looking for We are a customer-focussed organisation so we know that how we do things is just as important as what we do. You will not only be an experienced Senior Administrator, but you will also have great customer service skills and a willingness to go the extra mile to get the job done. You will also be able to demonstrate: Essential: Experience of working to deadlines and targets. Customer service experience. Good attention to detail. Ability to organise workload effectively and work methodically on own initiative. Good oral and written communications. Excellent knowledge of Microsoft Office. Technically proficient in Microsoft Excel & Word. Demonstrates the Guinness Behaviours. Essential Qualifications: Qualified to grade 4 in English & Maths (or equivalent) Interested candidates are invited to apply with a CV and cover letter describing how they meet the essential criteria. REEDTGP Benefits Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay: Annual Performance Score bonus subject to eligibility Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme