SeeChange is building the next generation of vision AI technology that helps businesses understand what’s happening in the real world through intelligent video analytics. To enable our internal IT to support the scale and growth of the organisation, we are hiring our first dedicated IT Manager The IT Manager will be the primary point of contact for all internal technology needs, acting as both a strategic planner and a hands-on technical expert. This role is crucial for ensuring our team has the reliable, secure, and high-performance IT environment required to focus on breakthrough computer vision development and deployment. You'll be responsible for managing day-to-day IT operations, supporting our team, and establishing best practices for security and infrastructure scaling. This role is Manchester based, and it is expected that the successful candidate is on-site at least 3 days per week. What You’ll Do Infrastructure & Operations Manage, maintain, and improve all internal IT infrastructure, including servers (on-prem and cloud-based), networking equipment, Wi-Fi, and data storage systems Oversee and administer core SaaS platforms (e.g. Microsoft 365, Slack, Atlassian Jira/Confluence) Manage the procurement, deployment, and lifecycle of all end-user hardware (laptops, monitors, peripherals, etc.) for macOS, Windows and Linux environments Security & Compliance Review, update, and enforce IT security policies, including access control, password management, and data backup/disaster recovery protocols. Manage endpoint security across all devices, ensuring robust anti-malware and patch management strategies are in place Manage regular security audits and vulnerability assessments to protect sensitive IP and company data Support & Training Provide Tier 1 and Tier 2 technical support (help desk) for all employees, resolving hardware, software, and network issues efficiently Onboard and offboard employees, ensuring timely and secure access to necessary systems and resources Create and maintain clear, accessible documentation for IT systems, procedures, and self-help guides for employees Strategy & Budget Develop and manage the annual IT budget, optimising costs for hardware, software licenses, and cloud services Plan and execute IT projects to support company growth, such as office moves, system upgrades, or new tool implementations Evaluate and recommend new technologies and solutions that can improve team productivity and data security What We’re Looking For You’ll succeed in this role if you have: 3 years of experience in a hands-on IT support, System Administrator, or IT Manager role, ideally within a fast-paced technology or startup environment Strong technical proficiency across macOS, Windows and Linux operating systems Deep understanding of networking principles (TCP/IP, VPNs, Firewalls, Wi-Fi configuration) Experience administering cloud identity and productivity suites (e.g. Microsoft 365/Entra ID) Proven ability to manage IT security practices, including endpoint protection, data backup, and access control Excellent problem-solving, organizational, and communication skills with a strong customer service orientation Bonus Skills (Nice to Have) Experience supporting R&D or engineering teams with specific high-performance computing needs (e.g., Linux, GPU workstation setup, large dataset storage) Familiarity with compliance frameworks relevant to software/data companies (e.g. ISO27001) Experience with Ubiquiti networking technology (Wireless and VPN) Experience with Cloud infrastructure (MS Azure) Experience managing MDM (Mobile Device Management) solutions (e.g. Jamf, Intune) Certifications such as CompTIA Security, Microsoft Certified: Azure Administrator, or similar Why You’ll Love Working Here Competitive pay and benefits A chance to shape a new IT function from the ground up. Work on innovative projects that use AI to solve real-world problems. A collaborative, flexible environment where your ideas matter. Room to learn, grow, and build your technical career. If you love solving problems, learning new things, and working at the intersection of technology and real customer impact, we’d love to hear from you. After carefully considering all applications, we will be in touch with the shortlisted candidates. SeeChange Technologies LTD is committed to protecting as described in this Privacy Statement. By applying for this position, you confirm that you agree that the personal data you gave can be collected, used and processed for the purposes of applicant selection in the recruitment process.