An exciting opportunity has arisen to join a growing and well-established IT services provider with offices in Walsall and Birmingham. Due to continued expansion, they are seeking a capable and hands-on 2nd Line Support Engineer with strong Microsoft and infrastructure exposure to support their expanding client base.
This role goes beyond a typical helpdesk position and will suit someone confident working across Microsoft environments, servers, networking, and hybrid cloud systems. You will take ownership of escalated technical issues, support the delivery of IT projects, and play a key role in maintaining high service levels for customers.
For the right person, this position offers genuine progression into 3rd line support and project-based work, alongside a competitive salary and attractive benefits package.
What we need from you as an 2nd Line Support Engineer:
1. 35 years experience in IT support within an MSP or similar environment
2. Strong Microsoft 365 administration and troubleshooting (Teams, Outlook, OneDrive, SharePoint)
3. Experience supporting Windows Server environments
4. Good understanding of networking fundamentals (IP, DNS, D...