Airline Operational Account Manager, Hounslow
Client: DO & CO
Location: Hounslow, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 9461b9e221c7
Job Views: 4
Posted: 02.06.2025
Expiry Date: 17.07.2025
Job Description
* Build robust and sustainable relationships with all levels within the Customer organisation, acting as an ambassador for the company and covering all aspects of our group trading.
* Understand the company’s contractual deliverables to ensure customer expectations are met or exceeded through high-quality customer service and compliance.
* Support the implementation and communication of account plans and activities.
* Attend relevant internal and external meetings with the client, acting as an interface between internal functions and the client to drive improvement and innovation.
* Use data effectively to drive objective decision-making across all business aspects.
* Manage customer audits with internal teams and the customer’s performance team.
* Monitor inventory for nominated lines bi-weekly, discussing burn-off or write-off as appropriate.
* Distribute customer instructions and relevant information promptly, ensuring acknowledgment and implementation by internal teams.
* Investigate and respond promptly to customer complaints, delays, and incidents impacting service.
* Assist in coordinating trials with clear objectives, success criteria, and measurements, including action points and corrective plans.
* Ensure accurate performance data capture against KPIs, flagging trends to relevant stakeholders, especially around OTP and safety issues.
Qualifications
* Strong airline industry experience or relevant experience in catering, logistics, retail, hospitality, or operations.
* Experience in account management and customer service.
* Excellent interpersonal skills to build relationships.
* Good presentation and leadership skills.
* Passion for customer service excellence.
* Basic understanding of Food Safety and Hygiene standards.
* Strategic and commercial thinking ability.
* Strong analytical and numeracy skills.
* Process-oriented with experience handling complex data.
* Experience in project management and forward planning preferred.
* Proficient in Microsoft Office; experience with Paxia system highly desirable.
* Excellent written and verbal communication skills in English.
Additional Information
We value our employees and offer a positive work environment with benefits including:
* Competitive salary based on experience
* Training and Food Safety Qualifications
* Access to CIPD development programs
* Free on-site meals
* On-site role
* Pension scheme
* Performance-based salary reviews
* Opportunities to travel and participate in DO & CO events internationally
* Referral bonuses through our Refer a Friend Scheme
* Innovative work environment where new ideas are encouraged
* Opportunity to work with a leading luxury gourmet entertainment company
DO&CO is an equal opportunity employer. All applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
#J-18808-Ljbffr