Join to apply for the Field Technician role at Mood Media
1 month ago Be among the first 25 applicants
Join to apply for the Field Technician role at Mood Media
Get AI-powered advice on this job and more exclusive features.
Job Summary
The Birmingham based
Must be based in Birmingham or nearby.
Job Summary
The Birmingham based Field Service Technician has technical experience and aptitude to successfully provide on-site service of audio and visual equipment to our clients.
Core Responsibilities
* Attend all service calls within the client SLA.
* Ensure the client system performs as required through on-site troubleshooting and repair.
* Recommend products that require replacing at clients' sites in order to get their systems working.
* Provide clear feedback to client satisfaction to allow them to quote clients the first time around without follow-up needed from you.
* Correct use of Mood Media service App and client portals.
* Maintain the correct level of buffer stock at all times.
* Supports and develops colleagues’ knowledge within the same team and wider global teams.
* Works with the client satisfaction team to help better improve our client's experiences with our service teams.
* Performing additional duties, responsibilities, and small installation projects as assigned
Knowledge, Skills And Abilities
Excellent audio-visual product knowledge with experience in service and fault finding.
* Knowledge of 100v and low Z audio systems used in commercial environments.
* Knowledge of display technology ( LCD, Projectors and LED ).
* Min 5 Years of industry or associated industry (within an AV environment) experience.
* Demonstrable and experienced with IT networks.
* Valid Passport with no travel restrictions.
* Clean Driving license
* Excellent written and verbal communication skills.
* Ability to facilitate scheduled deadlines and manage multiple projects.
* Knowledge of control systems, Q-SYS, Crestron would be an advantage.
IDEAL CHARACTERISTICS
* Working with Change
* Customer-Centric Approach
* Managing Self and other team members
* High Level of Customer Focus and Contact
* Understanding the Business
* IT knowledge and ability
* Good Level and detailed AV Product knowledge and awareness
* Flexible on working hours to meet the business needs
* Be available to work outside of normal working hours as required.
DEVELOPMENT GOALS
* Enhanced training and certification
* Career progression.
AREAS OF MEASUREMENT
* KPI - Cost per Call.
* KPI - 1st Time fix
* KPI - SLA achievement for tasks.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
Technology, Information and Media
Referrals increase your chances of interviewing at Mood Media by 2x
Get notified about new Field Technician jobs in London, England, United Kingdom.
London, England, United Kingdom 1 day ago
Greater London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 1 month ago
Uxbridge, England, United Kingdom 1 week ago
Greater London, England, United Kingdom 1 week ago
Greenford, England, United Kingdom 4 days ago
London, England, United Kingdom 1 month ago
Electrical and Instrumentation Technician
London, England, United Kingdom 1 month ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
Hertfordshire, England, United Kingdom 17 hours ago
Greenford, England, United Kingdom 3 days ago
London, England, United Kingdom 2 weeks ago
Chessington, England, United Kingdom 1 week ago
Greater London, England, United Kingdom 2 months ago
London, England, United Kingdom 1 month ago
Dartford, England, United Kingdom 5 days ago
London, England, United Kingdom 2 weeks ago
Uxbridge, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr