Cambridge Regional College have an exciting opportunity for a Helpdesk Administrator to join our IT Services team at our Cambridge and Huntingdon Campuses. You will join us on a full-time, full year basis and in return you will receive a competitive salary of between £25,192 - £27,152 per annum, plus staff benefits. Cambridge Regional College is a large and inspirational centre of learning with Campuses in Cambridge and Huntingdon. We have outstanding teaching and leisure facilities and a reputation for excellence in a number of fields. Our campus facilities are among the best in the country, and you’ll find a modern teaching environment with lots of energy and interaction. CRC is a college to be proud of and to be in. In addition, we value our staff as we understand they make the difference in transforming lives, our investment in our staff has been formally recognised in being accredited with Investors in People Gold status. Just some of the rewards you can benefit from joining our staff, include: - Generous holiday leave entitlement plus bank holidays - Generous pension scheme - Discounted rates on Apple products - Free gym membership option and discounted classes - Discounted rates on college courses - BUPA Health Expenses cash plan and Occupational Health services - Free on-site car parking - Exclusive discounts for high street and online stores with Rewards@CRC - On site restaurants, retail and coffee outlets (Costa Coffee at Cambridge Campus and Starbucks at Huntingdon Campus) - Free independent telephone counselling service with our Employee Assistant Programme - Staff Development opportunities. About the role: Responsible for providing a high level of customer service in the delivery of the College’s collaborated helpdesk services to meet the College’s strategic goals. Administration of the organisation’s collaborative helpdesk service. Responsible for the helpdesk system’s incident & relationship management. Provide an organised and efficient administrative service to the IT Services department. Supporting and administering the collaborative service systems identity management. Collaborating with the College’s safeguarding team regarding student and staff eSafety. Collaboration with College departments regarding the planning, communication and implementation of new systems and technologies to achieve their business goals. Providing a high level of care and instruction to students who require additional support. Collaborating with the IT Services Manager on improving the quality of service. Providing recommendations and support to the College’s management and staff to ensure compliance with relevant policies, legislation, and acts. What we are looking for in our role: Experience Relevant previous IT or customer service experience. Experience of Microsoft Windows, Teams and M365 applications. Experience of systems account administration. Skills and abilities Ability to take responsibility for making decisions. Accuracy, attention to detail, punctuality, good communication and troubleshooting skills. Ability to work on own initiative as well as part of a team. Pro-active with a calm and pleasant disposition Qualifications GSCE Grade A-C/4-9 (or equivalent) in English and Maths. Safeguarding statement Cambridge Regional College is committed to safeguarding and promoting the welfare of children and young people. Therefore, we expect all workers and employees to share this commitment. All appointments are subject to satisfactory pre-employment checks, including a satisfactory Enhanced criminal records with Barred List check through the Disclosure and Barring Service (DBS). The College reserves the right to fill this vacancy ahead of the closing date if a suitable candidate is found.