Critical Environment (CE) Technical Trainer
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In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment. As a member of the Cloud Operations + Innovation (CO+I) Learning team, you will contribute to establishing technical training delivery, workforce training needs analysis, and engaging in procedural change‑management activities in support of the datacenters in your area of responsibility. Location is onsite in the datacenter with limited work‑from‑home opportunities.
As a CE Technical Trainer you will perform a key role in delivering core infrastructure for Microsoft’s online services, including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. You will deliver training, evaluate training activities, coach learners, and support knowledge growth.
Responsibilities
* Align learning preparation with relevant metrics for measuring success (e.g., cloud consumption, survey feedback).
* Build awareness of the latest features, technologies, and processes and incorporate those into current learning experiences to ensure a quality learning environment and delivery.
* Deliver single to multi‑day training or other learning experiences in‑person or virtually with minimal supervision, leveraging a variety of delivery methods, including presentations, discussions, labs, and simulations.
* Use digitally enhanced instructor‑led resources to effectively deliver technology‑based learning experiences that prepare our Critical Environment technicians for local qualifications.
* Apply classroom‑management techniques such as flexible learning, behavioral reinforcement, and time management to reinforce learning while engaging with learners to ensure content and concepts are understood and aligned with operational goals.
* Create a friendly, supportive environment and encourage learners to ask questions; monitor the progress of learners to appropriately reinforce important learning; participate in hands‑on lab activities to further build upon learning; and provide course content feedback to the broader Learning team using appropriate internal team channels to ensure consistency and relevance across our curriculum portfolio.
* Embody our culture and values.
Required Qualifications
* Bachelor’s degree and 4+ years’ experience in training, education, critical environments (CE), cloud systems, datacenter environments, server environments, or computer technologies experience or equivalent experience.
Preferred Qualifications
* 4+ hands‑on experience in a technical capacity with maintaining facility cooling, electrical, mechanical and life‑safety systems, Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), Building Automation Systems (BAS), and Battery Monitoring Systems (BMS).
* 2+ years’ experience in training delivery and readiness operations or demonstrated project‑management skills.
* Analysis and writing: ability to diagnose or represent training data and anecdotal feedback in meaningful ways.
* Operational Planning & Project Management: structured thinking and planning, with a bias for execution.
Background Check Requirements
Ability to meet Microsoft, customer and/or government security screening requirements is required for this role. This includes the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal‑opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical‑care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Seniority level: Not applicable
Employment type: Full‑time
Job function: Information Technology; Industries: Software Development
Location: London, England, United Kingdom (on‑site)
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