Assistant Showroom Manager - Cardiff
We have an exciting opportunity for a well‑presented, friendly and trustworthy retailer to work in one of our inspiring, design‑led client store in Cardiff. Our client is passionate about their brand and they create a fantastic shopping experience for their customers by focusing on combining expert knowledge with a welcoming and helpful approach.
We are looking for someone who is a natural salesperson and communicator with an outgoing, enthusiastic and confident personality together with people management experience. The successful candidate will demonstrate that they are able to work on their own initiative and also as part of a team.
Reports To
Store Manager
Package
£29,000 Basic plus Commission + Package (Strong OTE)
Purpose of the Role
Part of the Retail Team, responsible for assisting the Manager in the day‑to‑day running of the store, and management of the sales team in addition to actively selling our extensive portfolio of premium tiles to trade and retail customers.
Main Responsibilities
* Key holder opening and closing the showroom/store.
* Assisting the Retail Manager in the running of the showroom/store.
* Managing, supervising and motivating staff.
* Training and developing new and existing team members.
* Monitoring and maintaining monthly sales targets.
* Identifying areas in the product range where improvements are required.
* Assisting with showroom/store paperwork.
* Developing in‑showroom/store displays.
* Dealing with customer complaints.
* Banking duties.
* Serving and assisting customers providing a high level of expertise and knowledge.
* Generating new sales through local businesses.
* Processing sales/cash handling.
* Showroom/store security/health and safety.
* Stock replenishment.
* Maintaining up‑to‑date POS.
* Housekeeping.
* Continually learn about new products and ranges.
Health and Safety
Endorse and promote a positive and conscious health and safety culture within the company. Ensure always take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions. Ensure compliance with all health and safety, quality and human resource policies and procedures.
Person Specification
* Demonstrate excellent customer service skills.
* Be responsible.
* Be a team leader/motivator.
* Possess good communication and delegation skills.
* Have decisiveness.
* Be a problem solver.
* Be numerate, approachable, friendly and polite.
* Be able to lift product.
* Demonstrate computer literacy.
* Be able to follow instruction without supervision.
* Be organised.
* Be knowledgeable in aspects of DIY (willing to learn technical aspects).
A full (ideally clean) driving licence would be an advantage.
Remuneration and Benefits
Up to £29,000 basic salary plus commission and benefits including a contributory pension scheme, 23 days holiday (increasing to 26 days with service) plus public holidays, staff discounts, death in service cover and Medicash Healthcare Cashplan (including shopping, travel and gym discounts).
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