Job Title: Collections Agent - Outbound (Private Parking Debt)
Location: Office-based (hybrid options available)
Salary: GBP24,000 - GBP26,000 + Bonus + Benefits
The Opportunity
We're recruiting for a leading UK debt recovery organisation known for its ethical and customer-focused approach. As a Collections Agent, you'll be responsible for recovering private parking debts through outbound calls, email, and SMS. Working with empathy and professionalism to support individuals in resolving outstanding balances.
Key Responsibilities
* Make outbound contact with individuals regarding unpaid private parking charges
* Negotiate payment plans and settlements
* Maintain accurate records in the CRM system
* Ensure compliance with relevant legislation
* Meet personal and team performance targets
What You'll Need
* Experience in debt collection or customer service
* Confident communicator with strong negotiation skills
* Professional, empathetic, and resilient
* Comfortable using CRM systems and Microsoft Office
What's on Offer
* Competitive salary with uncapped performance bonuses
* Full benefits package (health, pension, paid leave, life assurance)
* Ongoing training and development
* Hybrid working options and a supportive team environment
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