Job Description
Description
\nAbout The Role
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We’re looking for passionate people to join our Guest Services Team working on our on resort Receptions and Call Centre.
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Our teams create unforgettable experiences for our guests and we are currently looking for amazing team members to join us. Looking after guests during their arrival experience within our check-in areas for our Village accommodation or on our Hotel receptions. Also problem-solving guest queries on the phone and via our in-house computerised live chat system will keep you busy every part of your shift.
You will liaise with our facilities, accommodation and wider resort teams to ensure our guests have the very best experience possible using a variety of communication methods, predominantly using our in-house systems, phone and radio.
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Working alongside a fantastic team, we will support you every step of the way to ensure you gain the skills and confidence to truly get stuck in.
About You
A good level of administration and computer skills is required and we will give you all the training on our in-house systems you may need. If you have a warm, friendly manner and love to chat to people, we can teach you the ins and outs of working as part of our team. If you do have any previous customer service experience, we would also love to ...