We are recruiting for a permanent Customer Service Assistant to speak both German and English.
**These positions are Hybrid for Ringwood office**
Training in the office for the first month then 1 day a month in office when competent.
Main Purpose of role:
1. Responding to English and German emails, answering English and German calls,
2. Dealing with customer quires on our system and translating replies from English to German and German to English.
3. To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German.
4. You will be communicating directly with customers on the phone, by email, social media and live web chat.
5. You will handle communications from customers enquiries,
6. Updating customer details (address, payment methods),
The Multilingual Consultant will report into the Team Leader.
You should have:
7. A natural ability to communicate and empathise
8. A confident and professional manner
9. A real willingness to help a customer with their challenge
10. The desire to have fun at work!
Salary: £24,557.28 basic
Hours: 40 paid hours per week typically between the hours of 8am and 6pm Monday to Friday (please see contracted hours below).
Benefits:
11. IIP Accredited Employer
12. great working culture of fun and sociable team environment
13. 50% discount with More bus for monthly and quarterly tickets
14. Pension Scheme with Standard Life
15. Eye test vouchers and discounts
16. Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
17. Involvement with local charities and fundraising days
18. Campaign specific benefits including discounts, incentives and prizes
19. Recommend a friend scheme paid reward of £1000
20. Apprenticeships qualifications and career flight path schemes
21. Recognition and reward schemes with Love to Shop Voucher rewards
Job Title: German & English Speaking Customer Advisor £24,557.28 Ringwood Job Reference: 33926 Salary: £24,557.28 - 24,557.28 per year Sector: Location:
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