Overview
Screening Support Officer - Lung Cancer Screening (Also known as Failsafe Officer)
Location: Middlewich
Hours: Full-time | 8:30am4:30pm or 9am5pm, Monday to Friday
Hybrid Working: Office-based Monday, Tuesday & Friday | Home-based Wednesday & Thursday (post-probation)
Join Us in Making a Difference InHealth Intelligence is a leading provider of information management solutions and part of the InHealth Group, which supports over 5 million patients annually. Lung Cancer Screening (LCS) is a new and growing area for the NHS and InHealth, making this an exciting time to join our team. We support the NHS with software, triage services, and mobile CT scanning to help detect lung cancer early and save lives.
About the Role
Were looking for a compassionate and detail-oriented Lung Cancer Screening Support Officer to join our dedicated team. This role is essential in ensuring patient safety across the lung cancer screening pathway through a process known as failsafe – making sure no patient is missed or left behind.
This is more than just an administrative role. Its ideal for someone with a background in a GP surgery, care home, or healthcare setting, who understands the importance of care, empathy, and precision in supporting patients through potentially life-changing journeys.
Main duties of the job
* Carry out regular failsafe checks to ensure patient safety across the LCS pathway
* Monitor patients from invitation through to follow-up or discharge
* Communicate with clinical teams, GPs, and stakeholders
* Respond to patient and stakeholder queries via phone, email, and post
* Maintain accurate records and follow all failsafe procedures
What Were Looking For
* Experience in a healthcare or patient-facing role is desirable (e.g. GP surgery, care home, hospital)
* A genuine passion for helping others and making a positive difference
* Strong organisational skills and attention to detail
* Excellent communication skills - both written and verbal
* Proficiency in Microsoft Office (Word, Excel, Outlook)
* Understanding of patient confidentiality and data protection (GDPR)
* Resilience and the ability to remain calm under pressure
About us
InHealth Intelligence is part of the InHealth Group which is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 4 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: InHealth Group
Address: Universal House, Erf Way, Middlewich, CW10 0QJ
Employer's website: https://www.inhealthgroup.com/
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