Overview
SevernSide has a diverse range of operational roles supporting the delivery of urgent primary care across the 24-hour period.
Core purpose
The core purpose of this role is to oversee, co-ordinate and take responsibility for the operational management of shifts across the Bristol, North Somerset and South Gloucestershire service, ensuring that patient care is managed effectively and to the required standards.
Main duties
* Operational Leadership: to ensure that our patient advice queue, treatment centres and mobile fleet operate effectively and to the required standards; to ensure that appointments and home visits are arranged in a timely manner; to manage the interface with NHS 111 during the course of the shift and ensure that demand and capacity are managed in line with contracted key performance indicators; to give direction and instruction to colleagues during the shift as required; to oversee the consistent use of standard operating procedures across the service throughout the shift; to ensure a detailed shift report is produced for each shift; to ensure excellent communication mechanisms are used to facilitate collaboration across parts of the service and with other providers; and to ensure all processes detailed in the Shift Manager handbook are followed.
* Call Handling: to manage incoming calls to the professional line from Healthcare Professionals and to manage incoming calls to the patient line; to follow safety calling process and ensure a timely, professional and informed response to all callers; to ensure that all referrals are accurately entered onto the patient database for Severnside or the hospital trusts, as required.
* Resource Management: to utilise and deploy the resources available to the service to the best effect throughout a shift; to address any immediate resourcing issues created by sickness or absence and put appropriate contingency arrangements in place promptly; to offer operational support to the Clinical Co-ordinator ensuring that care pathways are delivered for individual patients as deemed clinically appropriate by the Clinical Co-ordinator.
* Risk Management: to agree operational responses to key risks facing the healthcare system during the out of hours period as required; to implement business continuity arrangements in the event of the failure or breakdown of IT, vehicles or equipment; to address any immediate non-compliance or potential training issues that occur during the shift and report to Team Managers.
* Additional duties: to assist with any other reasonable duties as required.
Qualifications
Essential
* Experience of leading others to achieve specified objectives
* Experience of working in a professional environment that requires high standards of customer service
* Good general level of education including GCSE equivalent qualifications in English and Maths
* Able to use own initiative and solve problems quickly
* Evidence of computer literacy and keyboard skills
* Organised and systematic and able to manage systems and processes in line with organisational policy and procedures
Desirable
* Experience of working in healthcare / NHS
* Experience in managing people and processes
Details
Disclosure: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service will be necessary.
Employer details: BrisDoc Healthcare Services, Unit 21 Osprey court, Hawkfield Business Park, Whitchurch, Bristol, BS14 0BB. Employer's website: https://brisdoc.co.uk/
Job specifics
* Seniority level: Mid-Senior level
* Employment type: Part-time
* Job function: Management and Manufacturing
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