Customer Service Administrator Location: Brownhills Salary: £12.25 per hour (equivalent to £27,072.50 per annum) Job Type: Temporary to Permanent Hours: Monday to Friday, 8:00am – 5:00pm (42.5 hours per week) Start Date: ASAP We are recruiting for a Customer Service Administrator to join a thriving business based in Brownhills. This is an excellent opportunity to join a friendly and fast-paced customer service team, with a clear pathway to a permanent position after a 12-week temporary period. Key Responsibilities: * Process customer orders accurately via email * Handle inbound enquiries via phone, email, live chat, and social media * Provide updates on delivery lead times and chase orders when required * Investigate and resolve any delivery or order-related issues * Manage customer complaints with professionalism and empathy * Liaise with internal departments for specialist or technical support Requirements: * Previous experience in a customer service or administrative role (essential) * Strong communication skills - written and verbal * Excellent attention to detail and ability to multitask * Confident using CRM systems or similar software * Positive, proactive, and customer-focused approach What’s in it for you? * Weekly pay through Hariley Solutions for the first 12 weeks * Holiday accrual during the temp period * Clear progression to a permanent role after 12 weeks * On-site parking available * Full support from our agency during your placement * Please note: a DBS check will be required for the successful candidate Apply Now If you're looking to take the next step in your customer service career and want to join a supportive and dynamic team, we’d love to hear from you. Submit your CV today and one of our team will be in touch