We are currently seeking an experienced Complaints Specialist to join our client, a reputable financial services organisation based in Slough. This is a fantastic opportunity for an individual with strong complaints handling experience to play a key role in resolving customer issues and ensuring regulatory standards are met.
Slough
£32,600 per annum (hybrid after training)
Ongoing temporary (potential to become permanent)
Key Responsibilities
* Manage and resolve customer complaints (written and verbal) within required regulatory timescales.
* Produce high-quality, comprehensive Final Response Letters.
* Maintain accurate and timely updates on the Contract Management System and complaints database.
* Take full ownership of each customer issue through to resolution.
* Collaborate effectively with internal teams across the business to drive customer satisfaction.
* Ensure full compliance with regulatory requirements and industry standards at all times.
Key Skills & Experience
1. Minimum 2 years' experience in a complaints handling or case management role.
2. Proven experience drafting and issuing final response letters.
3. Knowledge of Financial Ombudsman Service processes.
4. Background within the consumer finance industry.
5. Strong understanding of relevant regulations.
6. Ability to work independently with...