Job description:
Job Title: 1st Line Support
Location: UK (Hybrid) | Competitive Salary + Benefits
Your career in tech support starts here.
ClearCourse is transforming payments across the UK, and we're looking for a
1st Line Support Specialist
to be the first point of contact for our merchants. You'll handle queries, troubleshoot issues, and deliver world-class service that helps businesses keep moving.
What you'll do:
* Act as the first point of contact for merchant queries (hardware, software, and payments)
* Troubleshoot technical and connectivity issues with card terminals and systems
* Support onboarding, training, and payment system migrations
* Log and resolve tickets to agreed SLAs, escalating when needed
* Collaborate with internal teams and external partners to ensure fast resolutions
What we're looking for:
* 1–2 years' experience in customer support or call handling
* Strong communication and problem-solving skills
* Confident with Microsoft Office and basic networking (Wi-Fi/ethernet)
* Organised, proactive, and customer-focused
Bonus: service desk experience, payments knowledge, or PCI compliance
You'll benefit from:
* 25 days annual leave + your birthday off
* Private medical insurance (Bupa), incl. mental health & optical cover
* Health cash plan to support everyday costs
* Life assurance (4x salary) & Group income protection (75% salary)
* Enhanced parental leave & family wellbeing support via Peppy Health
* Employee perks & discounts through Perkbox
* Cycle to Work scheme
* Generous pension contributions
* Training budgets & reimbursement for professional qualifications
If you're looking for a role where you can
learn, grow, and make an impact from day one
—
apply now.