Hours: 37.5 hours across Monday to Friday
Are you an experienced AV professional with strong leadership capability and a commitment to delivering excellence in service?
This is a strategic leadership role in which you will represent Sodexo on-site, fostering strong stakeholder relationships while driving operational performance, regulatory compliance and continuous service improvement within a dynamic, high-profile corporate environment.
About the Role
As AV Manager, you will be responsible for ensuring exceptional AV service delivery across multiple sites. You will lead and develop a high-performing team, oversee compliance and safety standards, and ensure flawless technical support for high-profile meetings, lecture theatre events and campus-wide activities.
You will balance operational priorities across locations, ensuring adequate rota coverage and maintaining optimal AV functionality in both standard and non-standard spaces.
Key Responsibilities
Service Delivery & Client Relationship
* Act as the primary point of contact for AV services across all sites
* Ensure seamless delivery of AV support for meetings, events and lecture theatres
* Manage event bookings, setups and technical support
* Diagnose and resolve AV faults promptly to full resolution
* Maintain meeting room configurations, signage, glance panels and noticeboards
* Drive high levels of client satisfaction while minimizing disruption
* Lead, empower and develop AV team members
* Embed Sodexo’s Employee Value Proposition (EVP)
* Conduct regular PDRs and identify growth opportunities
* Oversee recruitment, performance management, absence management and HR matters
* Foster a culture of accountability, ownership and belonging
Compliance, Safety & Continuous Improvement
* Ensure full compliance with statutory, legislative and client-specific requirements
* Conduct monthly safety walks and Gemba inspections
* Monitor training records and ensure team competency
* Manage contractor administration and compliance
* Implement new technologies, best practices and service improvements
About You
* Full UK Driving Licence
* Proven leadership and people management experience
* HR experience (conduct issues, investigations, grievances, absence management)
* Strong Health & Safety knowledge
* Excellent attention to detail
* Customer-focused mindset
Why Sodexo?
Working with Sodexo is more than a job; it’s a chance to be part of something greater.
Belong in a company and team that values you for you.
Act with purpose and have an impact through your everyday actions.
Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
* Unlimited access to an online platform offering wellbeing support
* An extensive Employee Assistance Programme to help with everyday issues or lifes larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
* Access to a 24hr virtual GP Service
* Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
* Save for your future by becoming a member of the Pension Plan
* Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
* Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
* Sodexo UK and Irelands enhanced benefits and leave policies
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