Overview
Established in 1981 with a single store in the Northwest of England, JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with colleagues in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc is listed on the London Stock Exchange since 1996 and has been a FTSE100 company since 2019. We aim to be the leading global omnichannel retailer in the sports and outdoor industry, with a focus on being people-led, innovative, and customer-focused while identifying new areas of growth.
This is JD. Born in 1981. Built for Now. At JD, we don’t just sell sneakers and outdoor gear, we set trends, break boundaries, and build communities. Whether on the shop floor, behind the scenes, or driving innovation, every role plays a part in shaping the future of our industry.
We are fast-paced, ambitious, and collaborative. If you’re ready to bring your energy, ideas, and personality to a team that values them, this is your moment to contribute and grow.
Role
Role Overview
As a Supervisor at JD Sports, you support the smooth running of the shop floor and deliver high service standards. You guide colleagues during each shift, support daily operational tasks, and help maintain strong levels of customer service, presentation, and store performance.
Key Responsibilities
* Deliver excellent JD service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
* Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
* Maintain strong visual and operational standards by keeping the shop floor clean, organized, and aligned with JD’s brand expectations.
* Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.
Skills & Experience Required
* Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
* Strong communication skills with the confidence to guide and support colleagues on the shop floor.
* Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
* Passion for retail, strong product and trend awareness, and the ability to promote JD Group values.
Desirable Attributes
* Energetic, hands-on leader who thrives in a busy, fast-moving store environment.
* Confident problem-solver with strong customer-resolution skills.
* Interest in visual merchandising and product presentation.
* Team-focused mindset with a positive, supportive approach.
What We Offer
We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered. We celebrate the diversity of our teams and strive to ensure that all colleagues can thrive and contribute meaningfully.
As part of our ongoing evolution, you’ll be encouraged to embrace our strategic priorities: putting people first, digital innovation, staying attuned to our customers, and pursuing operational excellence. We continually explore new avenues for growth and welcome individuals who are passionate about making a positive impact every day.
Benefits
We know our employees work hard to make JD Sports a success, and we offer a range of benefits including:
* Incremental Holiday Allowance
* Staff Discount on qualifying purchases across Group retail stores and online
* Exclusive Colleague Bike Discount scheme
* Discounted Gym membership
* Personal development opportunities to learn and develop at work
* Access to Apprenticeships and accredited qualifications
About JD Group
Founded in 1981 with a single store in the Northwest of England, JD Group has grown into a leading global omni-channel retailer in Sports Fashion, Outdoors, and Gyms. Our teams operate across a portfolio of renowned retail brands in multiple international markets. Listed on the London Stock Exchange since 1996 and a FTSE100 member since 2019, we continue to expand in the UK and globally.
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