Role overview:
The key role of a Coach Level 3 is to assist the management team in the daily operations of the store, uphold the company's core values, and ensure compliance with all relevant KPIs. As a Level 3 Coach and the first management step within Size?, the focus will be on fostering a positive working environment and ensuring the sales team consistently delivers a level of service that exceeds customer expectations.
Responsibilities:
* Collaborate with the store manager and assistant manager to deliver exceptional customer experiences.
* Assist in opening and closing the store, including money handling as a key holder.
* Handle customer complaints and inquiries effectively, aiming for the best outcomes.
* Monitor daily sales team performance to achieve and exceed targets.
* Utilize business reports to assist in product placement of key lines.
* Manage deliveries and stock handling efficiently, adhering to stock control procedures to minimize loss and maximize profits.
* Uphold company standards, act as a mentor and leader, and build strong collaborative relationships to meet business goals.
* Share daily briefs and head office communications with the team, ensuring understanding.
* Delegate tasks and lead by example with a hands-on approach.
* Assist in onboarding and training new staff, as well as ongoing development of existing team members.
* Ensure the sales floor is replenished and maintained through daily tasks.
* Work safely and responsibly at all times.
* Engage with visual merchandising to develop skills and identify commercial opportunities.
* Understand KPIs such as Footfall, ATV, USP, and Conversion, and use these metrics to drive store performance.
Role objectives and KPIs:
* Maintain high customer satisfaction by delivering excellent service and addressing customer needs promptly.
* Drive sales and increase store turnover through effective merchandising, replenishment, and team motivation.
* Lead and develop the shopfloor team to ensure high performance and adherence to policies.
* Keep the shopfloor clean, organized, and visually appealing to enhance the shopping experience.
Skills and Experience:
* Interest in the Size? brand and its products.
* Confidence in communicating with customers and providing exceptional service.
* Supervisory experience is preferred but not essential; training will be provided.
* Ambitious, resourceful, eager to learn.
* Strong work ethic and good time management.
* Self-motivated, adaptable, resilient.
* Problem-solving skills.
* Proficiency in Microsoft Office (Outlook, Word, Excel).
* Excellent communication skills.
* Visual Merchandising experience is a plus.
* Commercially driven.
* Flexible working hours to meet business needs.
Benefits:
* 25% discount on many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals through our benefits platform (TELUS Health).
* Access to digital health and well-being services.
* Health cash plans.
* Internal development courses for personal and professional growth.
* Opportunities for apprenticeships and accredited qualifications (England only).
* Discounted gym memberships at JD Gyms.
* Support networks and initiatives promoting positive change.
* Volunteer opportunities and support for JD Foundation.
* Employee engagement forums.
* Incremental holiday entitlement.
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