Devonshire Hayes have partnered with a great organisation to help them secure a 2nd Line Team Lead / Desktop Support Team Lead to lead a team on 5 engineers. This is a hands-on technical leadership role, responsible for managing the day-to-day operations of the 2nd Line Support team, ensuring high-quality service delivery, and providing escalation support for complex technical issues. * Proven experience of leading 2nd Line / Desktop Support teams * Strong knowledge of: * Microsoft 365 administration (Exchange Online, Teams, SharePoint). * Windows 10/11 and Windows Server environments. * Active Directory, Group Policy, and user management. * Networking fundamentals (DNS, DHCP, TCP/IP, VPN). * Hardware support and troubleshooting (PCs, laptops, printers). * Experience with remote monitoring and management tools (RMM). * Excellent customer service and communication skills. * Ability to prioritise and manage multiple tasks in a fast-paced environment. * You will be required to work onsite fulltime for this opportunity. Desirable: * ITIL Foundation certification. * Experience with Azure AD, Intune, and endpoint management. * Exposure to project work or service improvement initiatives...