Overview
Engagement Officer role at Transport for London (TfL). Hybrid working; location: Palestra / Hybrid. Application closing date: 30/10/2025 at 23:59.
Responsibilities
* Accountable for day-to-day communications and engagement with representatives of London boroughs, resident and neighbour groups, and other community stakeholders.
* Assist Senior and Local Engagement Managers and/or Consultation Manager (Portfolio) to provide a single view of stakeholders, supporting TfL’s policy, projects and initiatives, and protecting TfL and the Mayor’s reputation.
* Execute integrated engagement strategies targeting specific stakeholder audiences, upholding TfL’s reputation and ethical standards while supporting team and business objectives.
* Build and maintain strong relationships with assigned stakeholders, providing insight and analysis to support strategic relationship-building on projects and operational issues.
* Lead targeted engagement and consultation campaigns to achieve positive outcomes for TfL’s priorities.
* Collaborate across teams to engage stakeholders on TfL projects and consultations, manage responses, negotiate issues, and generate advocacy.
* Gather regular feedback from external audiences and share intelligence with relevant colleagues, challenging internal processes when appropriate.
* Conduct external consultations on policy proposals, projects and transport service changes to enhance public and political perceptions of TfL.
* Produce high-quality written briefings, speeches and correspondence for the Commissioner and senior colleagues, often to tight deadlines.
* Produce high-quality consultation and engagement plans, materials and reports for TfL’s public consultations.
Skills, Knowledge & Experience
* Strong influencing, networking and relationship-building skills (essential).
* Ability to collaborate across levels and teams to achieve stakeholder and TfL outcomes (essential).
* Strong analytical ability (desirable).
* Ability to translate complex technical information into concise communications for varied audiences, with tight deadlines (essential).
* Self-motivated with the ability to take initiative (essential).
* Strong organisational skills (essential).
Knowledge
* Educated to at least degree level or equivalent qualification/experience (desirable).
* Knowledge of external affairs engagement and consultation approaches (desirable).
* Understanding of governance structures and legislative environment TfL operates in: local, regional, national (desirable).
* Knowledge of relevant policies and political environment related to core stakeholder audiences (essential).
* Understanding of London’s strategic issues and needs (desirable).
* Understanding of relationship between media, political decision-makers and stakeholders (desirable).
* Knowledge of effective stakeholder database use (essential).
* Knowledge or willingness to acquire knowledge of Gunning principles and current consultation good practice (essential).
Experience
* Experience in strategic stakeholder engagement, ideally with borough or community stakeholders (essential).
* Experience engaging external audiences to secure advocacy and obtain consent (essential).
* Experience in a mainstream public affairs environment or integrated communications team (desirable).
Application Process
* Apply using your CV and a two-page covering letter.
* Address the advertised skills, knowledge and experience in your CV and cover letter.
* PDF format preferred; do not include photographs or images.
Equality, Diversity & Inclusion
TfL is committed to equality, diversity and inclusion. We aim to be representative of the city we serve and to make recruitment as inclusive as possible. We are a disability confident employer and guarantee an interview to any disabled candidate who meets all essential criteria.
Benefits
* Final salary pension scheme.
* Free travel on the TfL network.
* Reimbursement of up to 75% of rail travel costs; 28-day flexi ticket option available.
* 30 days annual leave plus public and bank holidays.
* Hybrid working where business requirements allow.
* Private healthcare discounted scheme (optional).
* Tax-efficient cycle-to-work programme.
* Retail, health, leisure and travel offers; discounted Eurostar travel.
Job Details
* Seniority level: Entry level
* Employment type: Contract
* Job function: Other
* Industries: Non-profit Organizations
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