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New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency?
Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
Understandingcustomer expectations and trainingyour team to always reach or exceed their expectations?
Guides and provides training to all team membersin relation toproducts, NB technologies and seasonal products?
Assistsin co-ordinating rota?and scheduling
Minimises losses implementing,monitoring,and tracking all procedures of loss prevention?
Supports the recruitment, induction,training,and development of the store team?
Key holderfor the storeand?anactive memberon the shop floor and back of housecarrying outretail duties – sales, customer service, stock control
Dealing with enquiries andanescalation route for customer complaints?
Understanding and supporting store operations,policiesand procedures via the retail gamechanger?
Adhere to company’s policies and procedures
Performother dutiesthatasrequiredfrom the business or Store Manager
Team Player
Proven experience in a supervisory position
Ability to lead and coach a team
Knowledge of retail KPIs
Previousexperience in retail desirable
Demonstrate customer service skills
A passion for retail and sales
Desire to learn
Ability to perform basic maths and general retail operational processes
Understanding of POS register systems
Effective communication skills
Flexible work schedule including weekends and holidays
Competitive compensation
Potential to earn more through our Retail Bonus Scheme
Great development opportunities
Inclusive working environments across all our European locations
Generous staff discount
Project involvement across our European region
Flexible uniform package
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