Customer Service Co-ordinator Gravesend Salary up to £25,000 - 0TE £29,000 Full time | Permanent | Monday – Friday | 6am – 2pm Weekend work rota – 1 in 4 weekends (Paid Monday off after your weekend rota) Have you got strong customer service skills? Would you describe yourself as a hard-working individual who likes to get stuck in? Attega Group is currently partnering with our client in recruiting a Customer Service Co-ordinator to join the team, within the Gravesend area. This role will involve handling incoming telephone calls from drainage engineers, customers, and colleagues. In return, we are offering a basic salary of up to £25,000 OTE £29,000 and various company benefits including pension contribution and 20 days holidays bank holidays. Duties for this role will include: • Handle incoming telephone calls from drainage engineers, customers, and colleagues • Deal with a busy shared inbox, dealing with all emails in a timely manner. • Log new job requests onto internal job management systems and client portals. • Plan and allocate incoming jobs, ensuring SLA timescales are met and responding promptly to emergency requests. • Provide on-site support and assistance to drainage engineers as needed. • Advise clients on the most effective solutions to their issues. • Manage and resolve customer queries efficiently. • Close completed jobs on the system, ensuring all details are accurately recorded. The ideal candidate must be experienced within • Previous experience in a busy helpdesk environment, engineer scheduling, or a fast-paced, customer-focused role. • Excellent communication and organisational abilities. • Strong administrative skills with a high level of attention to detail. • Proficient in Microsoft Office, particularly Word and Excel • Confident verbal and written communication skills • You must hold a Full UK Driving Licence For more information on our Customer Service Co-ordinator role, please contact Hannah Hughes in the Attega Group offices today