Overview
Support the digital backbone of health care by joining HCRG Care Group as a Clinical Systems Technician and help ensure the smooth operation of our vital clinical technologies. At HCRG Care Group, we’re proud to be a trusted provider of NHS services across the country. As our organisation grows, we’re investing in strengthening our digital capabilities to better support patients and clinicians alike. We are seeking a detail-oriented and technically proficient Clinical Systems Technician to join our Clinical Systems team. This role is predominantly remote working which offers greater flexibility and improves work-life balance.
Main Responsibilities
* Daily use of our ITSM software and MS Teams to manage requests for support, updating requests with detailed investigation and resolution steps.
* Under the direction of the Clinical Systems Compliance Lead, input into development of a detailed Knowledge Base to assist end users in their use of technology.
* Undertake routine configuration changes to relevant clinical systems including letter template and diary changes.
* Attend and actively contribute to team meetings and service development initiatives.
* Assist end users in their use of relevant technologies, walking through how to complete tasks within the relevant systems, signposting them to training materials as necessary.
* Provide specialist input into record management issues, including undertaking record merges, and liaising with the National Back Office on record management issues as appropriate.
* Investigate errors and system issues methodically, liaising with suppliers as necessary to resolve and ensuring our Knowledge Base is updated with details of the issue and resolution.
* Assist with major incidents, updating end users, and escalating major issues identified to Clinical Systems Leadership, following established procedures.
* Assist with testing new functionality as required, reviewing supplier release notices and summarising changes to the team.
* Assist with configuration for major projects, and audit activities as required and directed by the Clinical Systems Compliance Lead.
The Ideal Candidate
The ideal candidate will have the following essential criteria:
* A good understanding of information governance and record keeping principles, relating to health and special category data.
* Customer Service/Facing experience, such as Service Desk Operative
* Experience working with SystmOne in either a testing or configuration role
* Analytical, methodical approach to problem solving
* Evidence of continued professional development
* Excellent interpersonal skills
Package Description
As a Clinical Systems Technician in (SystmOne), you’ll be part of our valued team at HCRG Care Group. You will feel valued as a Clinical Systems Technician in (SystmOne) within HCRG Care Group, receiving access to exclusive rewards and benefits including:
* £30,000 annual salary with group pension
* The flexibility of remote working
* Private medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support – at locations across the country
* Membership of My Reward Hub, giving you access to discounts on everyday purchases and cashback and voucher offers
* Access to your wages as you earn them to help cover life’s emergencies
* Online and face to face help with your mental and physical wellbeing
* Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Learning Enterprise
* An open, just culture where you’re encouraged to have and implement ideas to help us deliver our purpose
* The majority of our rated services hold “good” or “outstanding” ratings from the Care Quality Commission
About The Company
We change lives by transforming health and care. Established in 2006, we are one of the UK\'s leading independent providers of community health and care services. We deliver and transform adult and children community health services, primary care services and more, supporting communities across England and directly helping thousands of people each year. We are committed to equal opportunities and welcome applications from a broad, diverse range of people. We’re a Disability Confident Committed company and promote safeguarding and safer working practices; all roles involve a safer recruitment process including standard checks.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults we work with is of the utmost importance, so we have policies in place to promote safeguarding. By applying for this job we’ll need to process and hold information about you; see our privacy policy for details.
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