Overview
The Directorate of Student and Academic Services brings together key professional services that support the student journey and enhance the academic experience at Bangor University. The Directorate comprises three main areas: Registry, Student Life, and Campus Services.
Purpose of the Job
Professional Placements Administrators will work closely with team members to provide effective support to the placement provision across the Professional Programmes, including Mentorship schemes and Practice Learning. Role holders will contribute to the continuous improvement of services for students in line with the strategic priorities of the University and taking into account the needs of the diverse student body.
Main Duties and Responsibilities
* Administer the placement processes of a portfolio of programmes in close liaison with academic schools and partner organisations.
* Undertake the matching and allocation of placements; formalise arrangements with students and placement areas, and handle subsequent requests for allocation changes.
* Ensure students have completed all pre-placement requirements.
* Maintain accurate records of placement provider contact details, placement profiles, agreements, evaluations and audits, updating and reporting data as required.
* Proactively monitor placement capacity and liaise with placement providers to maximise the number of placement opportunities available.
* Gather and record stakeholder feedback.
* Liaise with professional leads in case of escalation, misconduct and fitness to practice issues.
* Monitor sickness and absence during placement and theory, including data collection and calculation of placement hours outstanding.
* Any other duties appropriate to the grade, as required by line management.
Duties common to all Grade 5 roles in the directorate
Administration and Service Delivery
* Provide high‑quality administrative support for day‑to‑day tasks relevant to the role.
* Coordinate and manage arrangements for meetings, events, and schedules to support team objectives and student needs.
* Provide front‑line support to students, staff and external stakeholders, handling inquiries and directing them to the appropriate services.
* Assist in producing clear, accessible written communication materials, including emails and student resources.
Data Management
* Collect, input and maintain accurate records on student information systems, ensuring data integrity and compliance with university policies.
* Compile, monitor and report on data as directed to support evidence‑based decision‑making and compliance requirements.
* Assist in monitoring data accuracy, resolving inconsistencies or errors.
* Ensure personal accountability in management and safeguarding of student information and other confidential materials.
Problem Solving
* Address routine problems or issues promptly, ensuring a professional and student‑focussed approach.
* Provide advice and guidance to students and staff in relation to established policy procedure.
* Escalate complex or sensitive issues or potential risks to senior colleagues while ensuring timely follow‑up and/or resolution.
Collaboration and Teamwork
* Work closely with colleagues across teams and departments to support joined‑up service delivery.
* Build and maintain effective working relationships with internal and external stakeholders.
* Support the implementation of new systems, processes or initiatives to improve student and staff experiences.
* Contribute to the success of university‑wide events by providing support at activities such as open days and graduation ceremonies.
Communication and Liaison
* Communicate clearly and effectively with students, staff and external stakeholders, addressing queries and responding efficiently to routine requests.
* Liaise with other university departments and external bodies to facilitate seamless operations and ensure alignment with institutional practices.
Compliance and Professional Development
* Provide administrative support for audits, reviews and other compliance‑related activities, ensuring proper documentation and accurate record‑keeping for accountability and reporting.
* Participate in performance reviews and developmental activities.
* Comply with the University equal opportunities policies, Dignity at Work and Study Policy, and the University’s Welsh Language Policy and standards.
* Maintain a safe and healthy working environment, complying with health, safety and wellbeing policies and procedures.
* Adhere to relevant legal and financial policies and procedures.
Person Specification
Essential Qualifications / Training
* Educated to GCSE level or NVQ level III in an appropriate subject, e.g. Customer Service or Business Administration, or possess equivalent experience.
Desirable Qualifications
* ECDL Qualification.
* NVQ level 4 in a relevant subject area.
Essential Experience / Knowledge
* Experience within an office or administrative environment.
* Experience with database systems.
* Experience supporting professional programmes and understanding associated regulatory and professional body requirements.
* Experience in partnership working for student placements.
* Experience dealing with queries and providing information to students and staff.
* Experience developing and implementing administrative systems and procedures.
* Experience with manipulation of student data or similar large data sets.
* Understanding of academic regulations and procedures.
* Understanding of legislative requirements relating to equality, data protection and freedom of information.
* Experience of decision‑making by understanding relevant information and opinion.
Desirable Experience / Knowledge
* Experience using InPlace Placements Software.
* Understanding of internal and external factors that may impact on the service.
* Understanding of the needs of culturally diverse staff and students.
* Knowledge of when a decision is beyond the role’s level of responsibility and when to refer to others.
Essential Skills / Abilities
* Proficient in use of Microsoft Office applications (Word, Excel, Access, etc.).
* Ability to provide appropriate advice sympathetically and confidentially.
* Understand, use and explain terms commonly used in own area of work.
* Recognise when the limits of own responsibility or ability are reached.
* Accept feedback positively and take action to improve service accordingly.
Other Skills
* Proficient in use of University systems, e.g. Banner.
* Fluent in Welsh and able to write emails in Welsh to a variety of audiences – essential for this post.
General
Bangor University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy and comply with Welsh Language Standards. The University respects equality of opportunity and encourages all applicants to apply in English or Welsh. We are a member of Advance HE’s Athena SWAN Gender Equality charter and hold a Silver award for gender equality. We are also a Disability Confident employer.
All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references. Applicants must confirm their right to work in the UK before starting the role. If successful, visa options will be discussed at the time of the offer.
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