We are helping a busy company to find a Business Development Executive who will be the first point of contact for all customers. This role encompasses both customer service, ensuring that the customer orders are taken to a high standard and also developing new business. This is a permanent opportunity, based in Yeovil.
Key Responsibilities:
Handling website enquiries and incoming phone calls - Acting as the first point of contact for customers, responding promptly to all enquiries and answering calls in a professional and helpful manner. Providing support, information, resolving initial concerns, and ensuring a positive customer experience.
Business Development - Acting as a business development representative in contacting new leads, maintaining relationships with current clients and follow ups on large deals. Additionally includes creating deals, activities and follow ups on the internal system.
Processing quotations and orders - Preparing and sending quotations to customers, ensuring all details are accurate. Processing stock orders efficiently and managing them through to completion.
Ownership of sample requests and follow ups - Handle sample requests from the website and email enquiries. This will include following up to generate new leads.
Following up on quotes and tracking orders - Proactively following up with customers on outstanding quotes to increase conversion rates. Keeping customers updated on lead times, order statuses, and expected delivery schedules.
Providing product information and support - Developing a strong understanding of the full product range, including bespoke options and lead times. Offering accurate and informed responses to customer queries.
Utilising CRM - Maintaining accurate records of customer interactions, quotes, and orders using the internal database. Ensuring all sales data is up to date and assisting with reporting where necessary.Key Skills and Experience:
Excellent phone etiquette with the ability to handle inbound and outbound calls confidently, professionally, and efficiently.
Exceptional customer service skills, with the ability to build rapport and maintain positive relationships.
Excellent organisational skills with the ability to multitask and prioritise workloads
Previous experience in sales or customer service is preferred.
Strong communication skills, both verbal and written, with a professional and friendly
High attention to detail and accuracy in processing orders, data entry, and documentation.
Proficiency in CRM systems along with Microsoft Office (Excel, Outlook,
Word).
Ability to work proactively, problem-solve, and take initiative in a fast-paced environment.
Team player mindset, able to collaborate effectively with colleagues