Company Description
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Description
Job title: Laundry Supervisor
Department: Housekeeping, Laundry
Inspired & supported by: Executive Housekeeper
Your purpose will be:
Responsible for the general work load in the laundry, including all paper work. Duties must be carried out effectively efficiently. You will be part of a team processing the hotel bedding, linen and other listed items to the highest possible standard and will report to the Housekeeping Manager.
You will be accountable for:
1. To assist in compiling the rotas for laundry and ensuring that staffing levels are kept in line with business levels on a weekly basis.
2. To be responsible for the efficient control of stocks and assisting with linen control.
3. To assist the Housekeeping Managers with any staff training/personnel/development issues.
4. Purchasing orders.
5. Creating rota for the laundry team
6. Check work you are processing for cleanliness, making sure it is dry and always give the processed work a cooling off period before you pass it for us.
7. Provide a friendly and efficient service through effective recruitment, induction, training and development policies, as measured by low turnover, high guest satisfaction.
8. Manage and control staffing levels and par stocks to budget and in line with departmental SOP’s.
9. Ensure colleagues are trained to deliver a superior cleaning service in the laundry to standards as outlined in SOP’s.
10. Liase with the Director of Engineering and Security regarding health and safety issues and capital projects to ensure optimum room availability and minimal inconvenience to guests.
11. Operate an effective inter departmental communication process in order to co-ordinate and respond to guest needs through their stay.
Qualifications
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What you will need to do this role:
12. Previous experience in a similar role in a Hotel or leisure-related environment
13. Excellent organizational and administrative skills
14. The ability to communicate at all levels
15. Strong analytical skills
16. Proven ability to multitask as necessary to meet deadlines and ability to work to tight deadlines
17. You are a natural at leading and managing a team.
18. You are a born optimist, who always put our guests, colleagues, and communities first.
19. Advanced computer skills in Word, Excel, PowerPoint
Additional Information
What’s in it for you?
20. Competitive salary and benefits including pension and life assurance
21. 31 days of holiday including public holidays (increase to 33 days after 5 years)
22. Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
23. Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
24. Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
25. Free stay at The Savoy after successful completion of probation
26. 50% discount at our iconic American & Beaufort Bars
27. 50% discount at our world-famous Afternoon Tea
28. 50% discount at our spa and florist
29. 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
30. 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
31. Laundry services & dry cleaning for uniformed and non-uniformed colleagues
32. Colleague gym facility and Virgin Active gym membership discount
33. Employee assistance programme
34. Annual optician reimbursements for eye tests and glasses
35. English language classes
36. Colleague restaurant
37. Local F&B, retail and gym discounts
38. Interfaith prayer room
39. Wellness room
40. Cycle to work scheme