Job description
MyHealthcare Clinic ) provides integrated healthcare services (private doctor, dentist and specialist consultants, all 'under-one-roof') to a Customer base that values high quality personalised healthcare.
We are an award-winning medical group focusing on exceptional clinical care coupled with a 5* service and clinic experience.
The Role
* We are looking for well presented, customer focused, enthusiastic, friendly assistant manager with a desire to advance their career within a fast-growing entrepreneurial healthcare company. You will join our friendly team of staff working as part of the front of house team.
* We are looking for someone to be able to sell our products and treatments whilst ensuring the patients needs and requirements are met and to ensure consistency.
* We value long term joiners and support staff in their personal development and progression in our business.
* Location: Birmingham/Staffordshire
* FULL TIME
Key Responsibilities
* Greet and welcome visitors in a professional and friendly manner
* Maintaining accurate and compliant client records
* Answer and direct phone calls to appropriate individuals or departments
* Discuss a wide range of services on offer including our membership plans
* Provide up to date information on services and provide knowledge on services and what they entail.
* Perform data entry tasks and maintain accurate records
* Sort and distribute incoming mail and packages
* Assist with clerical tasks such as filing, photocopying, and scanning documents
* Maintain a clean and organized reception area
Candidate Profile
* Customer service experience. This could be from retail, hospitality, healthcare or other relevant industry. Healthcare experience not required.
* Well presented
* Friendly and approachable manner
* Efficient worker with excellent time management and organization skills with a strong attention to detail
* A true team player with excellent attitude to their work
* Excellent written and spoken English skills (does not need to be first language)
* Must have a flexible nature and be motivated to work within a high-growth, evolving company
* Additional languages are an advantage
* Competent hands on user of IT systems & MS office (Word and XL). Training on our in house systems provided.
* Willingness to improve and develop new ideas and processes is always well received
Additional profile - Supervisor / Management experience
* We welcome applicants who have displayed previous experience in more senior / managerial roles such as reception managers / clinic manager. We have suitable roles available for the right candidate. Please apply with further detail.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
If you meet the qualifications listed above, we encourage you to apply for this position. We offer competitive compensation, benefits package, and opportunities for career growth. To apply, please submit your resume along with a cover letter detailing your relevant experience.
Salary: £26000 -£29000
* Company pension
* Employee discount
Supplemental pay types:
* Bonus scheme
* Performance bonus
Ability to commute/relocate
Language:
* English (required)
Work Location: In person
Job Types: Full-time, Part-time
Pay: £26,000.00-£29,000.00 per year
Benefits:
* Employee discount
Education:
* GCSE or equivalent (preferred)
Experience:
* Medical Receptionist: 1 year (required)
Work Location: In person