Job Description
Product Support Advisor Opportunity, Chester based office!
We’re looking for a Technical Product Support Specialist to join a growing Customer Experience team in Chester. This role is perfect for someone who enjoys problem-solving, learning about different products, and supporting business customers with technical queries.
This is a fantastic opportunity to join a collaborative team, support business partners across the UK, and make a real impact in improving people’s experiences with innovative hearing technology.
About the Role
* Title: Technical Support Advisor
* Role: Permanent, full time
* Location: Chester, Office based
* Salary: up to £35K per annum
* Benefits: 26 days holiday plus bank holidays, pension, life assurance, flexible working hours, growth opportunities
What you’ll be doing
* Acting as the first point of contact for audiologists and business owners (B2B), providing technical support across a range of products.
* Handling support queries via phone, email, and Salesforce case management, ensuring all cases are managed efficiently.
* Supporting product launches and wider business projects, contributing ideas to improve processes and customer experience.
* Delivering solutions across multiple brands and products, helping resolve technical queries such as device connectivity or app issues.
* Working collaboratively with a close-knit team, sharing knowledge and new ideas to improve the department continuously.
What we’re looking for
* Experience in product-based technical support (consumer electronics, retail tech, hearing/medical devices, etc.).
* Strong problem-solving and “outside the box” thinking.
* A positive attitude – open to learning and feedback.
* Clear communication skills, confident in a professional B2B setting.
**Roberts Webb Recruitment are acting as an agencyon behalf of this company and role**