PCN Operations Manager and Digital & Transformation Lead
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Job Summary
We are seeking an experienced, forward-thinking leader to take on the role of PCN Operations Manager and Digital & Transformation Lead for The Vale Primary Care Network. This is an exciting opportunity to shape local health services, lead meaningful change, and work at the forefront of innovation in primary care. This role is advertised at between £46,000-£60,000 DOE (pro-rata for part-time).
You will lead the operational delivery of key services across the PCN, including Enhanced Access, ARRS workforce development, and digital transformation programmes such as EMIS Hub, cloud telephony, and digital triage. This role combines hands-on coordination with strategic leadership and system-level collaboration.
Based in South Worcestershire and supported by a proactive team and federation infrastructure, this role offers variety, autonomy, and impact. You will work closely with clinical leaders, practice managers, and wider stakeholders to improve patient outcomes, reduce inequalities, and future-proof local care.
If you're passionate about making services work better, confident in managing teams and digital change, and want to play a pivotal role in transforming primary care, we'd love to hear from you.
Main Duties of the Job
As PCN Operations Manager and Digital & Transformation Lead, you will lead the coordination and delivery of services across The Vale PCN. You'll oversee Enhanced Access clinics, manage the deployment and performance of ARRS roles, and act as the strategic lead for digital programmes such as EMIS Hub, cloud telephony, and digital triage.
You'll manage and support staff across practices, lead on workforce planning and transformation, and ensure services meet contractual and regulatory requirements. The role involves strong partnership working with practice teams, ICB colleagues and system stakeholders.
This is a hands-on leadership role for someone who enjoys improving services, working with data, leading people, and using digital solutions to enhance access and patient care.
About Us
SW Healthcare Trading As Vertis Health is a fast-growing provider of community-based healthcare services to NHS patients within South Worcestershire. The organisation utilises the excellent clinical expertise that already resides within the local NHS environment and harnesses it with efficient administration pathways to provide patients with more convenient and accessible services. We hope that by doing this we will not only deliver pathway improvements to patients but also go some way to relieving the growing volume pressures that are being experienced within local hospitals and GP practices.
Job Responsibilities
Enhanced Access and PCN Services
* Coordinate day to day running of Enhanced Access including clinic set up, session planning and rotas.
* Work with practices and ARRS staff to ensure service delivery is safe, consistent and patient centred.
* Support the development of PCN level services in line with national and local guidance.
* Maintain up to date operating procedures and templates to support delivery.
Digital and Transformation
* Lead on implementation and management of EMIS Hub, digital triage, cloud telephony and related systems.
* Set up user access, troubleshoot basic issues and support adoption across practices.
* Use data and dashboards to monitor demand and inform planning decisions.
* Help embed new ways of working using technology to improve access and efficiency.
Workforce Coordination and Team Support
* Line manage ARRS staff and PCN support team members.
* Support recruitment, onboarding, one to one conversations and team development.
* Help staff feel connected across sites and supported in their roles.
* Liaise with HR and finance colleagues to support retention and performance.
Partnerships and Communications
* Act as a key link between practices, federation teams, ICB partners and system stakeholders.
* Represent the PCN at meetings and share updates across teams.
* Build strong working relationships and help practices collaborate to solve shared challenges.
Monitoring and Reporting
* Support contract delivery and ensure compliance with key targets and outcomes.
* Keep service plans, action logs and reports up to date.
* Track service performance, budget usage and support funding claims.
What We Are Looking For
* A confident, approachable communicator.
* Someone who enjoys problem solving and takes pride in getting things done.
* Experience in operations, digital change, project management or NHS admin.
* Skilled in working with people, managing priorities and using data to make decisions.
* Comfortable using systems and working across multiple sites and services.
What We Offer
* A supportive and welcoming team across our federation and PCN.
* Opportunity to shape services and lead meaningful improvements.
* Ongoing professional development and flexible working options.
* A varied role where you will see the difference you make every day.
Note: This job description outlines the core responsibilities of the role. It may be updated over time to reflect the experience and development of the appointed candidate.
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