The role Southern Housing are looking for motivated and dedicated candidates to join our Operational Support department as an Operational Support Officer. Are you passionate about giving fantastic customer service and helping others? Do you thrive on variety, problem solving and finding effective solutions? If you answered yes, we have an exciting opportunity for you. In this role you will be reporting to an Operational Support Team Manager, you'll deliver high quality support services for our Operations and Customer Transactions Directorates. You will provide administrative support services that are customer centred and efficient. Positively supporting our wider teams collaboratively. The location This is a hybrid working role with an expectation of at least 3 days (subject to agreement with your manager after your training has been completed) within our Hastings Office. What you'll need Demonstrable experience delivering a customer‑focused service Proven ability to follow, apply and improve operational processes Strong administrative capability, including accurate data entry and document management Numerical accuracy and confidence in handling financial or transactional information Clear and effective written and verbal communication skills Experience working collaboratively across teams, demonstrating a one‑team approach Strong organisational and time‑management skills Resilience and adaptability to change, with experience supporting service improvements In your supporting statement, it is important that you address how you meet the above criteria providing examples. Closing date for applications : 12th June 2026 at 23:59 Shortlisting Date: w/c 15th June 2026 Interview Date: w/c 22nd June 2026 Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion & Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.