Customer Claim Advisor (Automotive)
26,000 + Monday‑Friday role + Progression + Training + Hybrid work + Company Benefits
Warrington
Do you have Automotive understanding / experience? On offer is a local, Monday‑Friday role within a stable and well‑established yet growing Automotive services and solutions provider who offer a great work life balance and the chance to continually build your career.
This company is a well‑established yet growing provider of varying services and solutions within the automotive industry to a broad customer base ranging from car dealers to major groups. They have continually grown to the point they have a multi‑million turnover and are looking to grow their friendly team at their office in Warrington.
This role will see you initially shadowing team members and the training manager. Once trained you will be taking calls from a range of customers to understand issues with their vehicles and how these fall into place with their existing warranty agreements. You will also undertake quality checking of documents and liaising with dealerships and hands‑on mechanics as you work Monday‑Friday 8am‑4pm and 9am‑5pm on rotation, with an hour lunch.
This permanent role would suit someone with Automotive knowledge / experience looking to further their career in a call centre environment within a well‑established company offering a good work life balance and hybrid working.
The Role:
* Assess validity and costings of claims
* Advising customers on next steps in repair process
* Manage relationships with customers, dealerships and repairers
* Deal with customer enquiries and complaints
* Monday‑Friday 9am‑5pm / 8am‑4pm (rotating)
* Friendly office environment and team
The Person:
* Automotive knowledge / experience
* Looking to work in an office environment
* Commuteable to Warrington
Automotive, Claims, Handler, Assessor, Analyst, Technician, Administrator, Coordinator, Customer, Service, Monday‑Friday, B2B, Hybrid, Training, North West, Liverpool, Warrington, Manchester
Reference number: BBBH23372
If you're interested in this role, click 'apply now' to forward an up‑to‑date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.
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