18 / 09 / 2025
Control Room Assistant
Location: Chorley
Position: Control Room Assistant
Employment: Full Time
Salary: £12.77 per hour
Post Date: 18 / 09 / 2025
About us:
At ProFM Group, we are redefining the future of facilities management. As the UK's number one ACS-approved contractor, we are leading the way in Security, Cleaning, and Security Systems, setting new industry benchmarks and pushing the boundaries of what's possible.
Our people are the core of our success. We believe that every person is important, and each has the opportunity and obligation to make a difference. That's why we don't just offer jobs, we build careers. As an ambitious, forward-thinking organisation, we invest in our people through tailored training, career development, and industry-leading support to help them thrive.
Trusted by businesses nationwide, we deliver innovative, high-quality services that keep their people and places safe, secure, and operating at their best. But we don't just meet industry standards, we set them. Through cutting-edge technology, smarter solutions, and an unwavering commitment to excellence, ProFM Group is transforming the facilities management landscape across the UK.
Our core virtues of Humility, Passion and People First, shape everything we do, from the services we provide to the culture we cultivate.
About the role:
Our Security Control Room is the first point of contact for many of our clients, and a professional, reassuring voice for our security officers out in the field. Because of this, it is essential that the successful applicant has the ability to remain calm, in what can be a fast-paced and challenging role.
The Security Control Room operates as a 24-hour, 7 day per week operation. We are looking for someone to join the team on Saturdays and Sundays between the hours of 06:00 -18:00, a total of 24 hours per week.
Duties and Responsibilities of a Security Control Room Operator:
Incident management
Communicating with colleagues and customers via telephone and email.
Responding to CCTV activations
Scheduling the shifts of Security Officers
Monitoring the employee management system
Responding to telephone and email queries in a timely manner
Collate accurate reports on all events / incidents and provide these to the security management team.
The successful applicant will:
Maintain an excellent standard of customer service
Be computer literate with a good knowledge of Microsoft Office Programs
Possess good time management skills
Build relationships with key stakeholders
Requirements of a Security Control Room Operative:
Ability to commute (Essential)
A valid front line SIA Licence (Essential)
A valid SIA CCTV Licence (Can be acquired on a pay back scheme)
Previous Control Centre experience (Desirable)
Previous administration experience (Desirable)
Previous experience in security industry (Desirable)
What we can offer in return:
Competitive rates of pay
Great company culture
Supportive environment
Access to expert training and development program
Reward and Recognition scheme
28 days of annual leave
If you meet the criteria, apply today and become part of ProFM Group, a company that's setting new standards in Facilities Management. We invest in our people, embrace innovation, and are committed to delivering excellence across the industry.
We are proud to be an equal opportunity employer, a Disability Confident organisation, and a dedicated supporter of the Armed Forces Covenant. At ProFM Group, we create opportunities for all, champion diversity, and build a workplace where everyone has the opportunity to thrive.
Join ProFM Group and be part of the team that's shaping the future of facilities management.
By submitting your application, you consent to the processing of your personal data in accordance with our privacy policy.
Please enable JavaScript in your browser to complete this form.
Full Name *
Telephone Number *
Email Address *
Address Line 1 *
City *
Country *
Post Code *
Please check the boxes to the following questions *
Has SIA License
Is eligible to work in the UK
Has full UK driving licence
Has own transport
check 1 Address
Position interested in *
How far are you willing to travel? *
Please choose an option
Within 5 miles
Within 10 miles
Within 15 miles
Within 20 miles
More than 20 miles
Personal Statement
Additional Comments
CV *
Click or drag a file to this area to upload.
Checkboxes
Yes
Please tick this box if you are happy for us to keep your CV on file and contact you regarding any vacancies which we think you may be suitable for
Send To Email
Send To Email 2
Submit