Job Description
The Sales Manager position is a key position in the company. Carrying out continuous customer and staff relations services, the role provides the postholder with a genuinely rewarding experience and offers a springboard to a leisure management career in one of the most attractive and fast‑growing leisure management organisations.
Primary Objectives
* Take responsibility for all aspects of the sales journey from picking up the phone to hitting the monthly membership targets.
* Promote excellence of customer service and motivate people to enjoy exercise through good communication and selling skills.
* Ensure the development and growth of the membership base, managing both new joiners and cancellations.
* Be involved in the day‑to‑day delivery and management of the sales process at the club, achieving KPIs, being self‑motivated and delivering sales activity to meet targets and maintain the highest levels of customer service.
* Actively network within the community to benefit the company, creating corporate links, marketing opportunities and embedding the centre in the heart of the community.
* Work closely with front‑of‑house, regional and marketing teams to ensure sales are driven locally and via social media platforms.
Day‑to‑Day Tasks
* Ensure that the sales targets of the club’s health and fitness lines are achieved and that appropriate resources are implemented.
* Produce daily performance records, statistics and reports.
* Manage the marketing of the centre both internally and online.
* Keep all staff informed of the club’s activities and special events.
* Ensure all facilities are presented to the highest levels of cleanliness and comfort in collaboration with the operations team.
* Use CRM software for outbound sales activity, appointment setting and daily/weekly/monthly payment processing.
* Undertake any other duties as required by the General Manager to achieve the business objectives of the club.
* Oversee and support the front‑of‑house department, dealing with membership issues, escalated queries and assisting front‑of‑house during busy periods.
Candidate Profile
As the successful candidate you must be flexible, reliable, and enjoy working as part of a team. Sales experience is required, with an understanding of basic sales processes and telesales. The ideal candidate will have a hands‑on approach and a real passion for fitness, be a people person who can engage the current membership base and explore new opportunities within the local community, and be able to manage and drive a sales team to optimum performance.
About Us
Working for 1Life is rewarding. All staff receive a learning and development plan throughout their career, giving clear direction and scope no matter the role. We also offer competitive salaries, excellent company benefits and a comprehensive reward and recognition scheme to ensure loyalty, dedication and hard work are rewarded. We are proud to be equal‑opportunity employers committed to inclusion and diversity. If you are interested in applying for this role, we suggest you do so at the earliest opportunity to avoid disappointment. Please note that if you have not received correspondence within 21 days, you may assume your application has been unsuccessful on this occasion.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales and Business Development
Industry
Wellness and Fitness Services
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