Job Role:
The Integrated Advice Service provides welfare benefits, housing, debt, financial and energy advice while also providing support referrals to other agencies at a specialist level including welfare benefits, debt, housing, immigration and legal advice.
All our advisors are expected to work across a range of contracts and support the team in its delivery of key performance indicators (KPIs). The Centre's holistic approach means that we seek to support peoples' multiple needs. Within all of our services, we aim to gain an understanding of our clients' needs and support them to access a range of services and activities both at the Centre and through local partners.
The Trainer and Advisor role will provide workshops and one-to-one support to people with energy and money worries to develop the skills and knowledge to take control of their energy arrangements and related finances. This includes managing their energy usage and money in a way that works for them, making resources go further and enabling them to avoid debt and plan for the future.
This role needs to contribute to a positive culture of collaboration, innovation and inclusivity across the organisation.