The Role We are looking for a dynamic, results-driven Gym Manager to take the helm at Jetts West Ealing and Jetts Maidenhead We aren't just looking for someone to keep the lights on; we need a leader who can drive membership growth, build a strong community, and elevate the member experience. As the face of the facility, you will be responsible for the day-to-day operations, sales strategy, and team management. This is a hands-on role requiring a blend of commercial acumen and a genuine passion for health and fitness. Key Responsibilities Sales & Retention: Drive new membership sales through local marketing initiatives, community outreach, and converting walk-ins. Implement retention strategies to minimise churn and maximise member lifetime value. Operations: Oversee the day-to-day running of the facility, ensuring high standards of cleanliness, safety, and equipment maintenance. Ensure full compliance with Health & Safety regulations. Team Leadership: Recruit, train, and motivate a team of Personal Trainers, front-of-house staff, and fitness instructors. Conduct regular performance reviews and foster a high-energy, positive work environment. Financial Management: Manage the Profit & Loss (P&L) for the site, hitting revenue targets, controlling payroll and operational costs, and driving ancillary revenue (PT, retail, etc.). Member Experience: Handle member inquiries and complaints with professionalism, ensuring every member feels supported and valued. What We Are Looking For To be successful in this role, you will need to be a natural leader with a commercial mindset. Proven experience in a General Manager, Club Manager role within the fitness, leisure, or hospitality sector. A strong track record of achieving sales targets and growing membership bases. REPs Level 3 (or equivalent) qualified is highly desirable, though operational expertise may be considered in lieu of a current qualification. First Aid at Work qualified (or willingness to obtain). Excellent communication, organisational, and IT skills (experience with [e.g., Gladstone / Virtuagym] software is a plus). A flexible approach to working hours, including early mornings, evenings, and weekends as required by the business. Why Join Us? Competitive salary of £28,000 – £35,000 depending on experience. Performance bonus – rewarding you for hitting and exceeding targets. Company pension scheme. Paid holidays Free gym membership for you plus one family member. Ongoing CPD and career development opportunities.