Overview
We are looking for a talented Technical Support Manager - Aggreko Global Account to join our team specializing in Marketing for DBU INTERNATIONAL SUPPORT in UK, any location.
Responsibilities
* Resolve Complex Technical Issues: You'll lead root cause investigations into product failures, ensuring fast, effective resolutions that enhance product reliability and customer satisfaction.
* Drive Product Improvements: By gathering and analyzing customer feedback, you will propose design and service enhancements that directly influence product innovation and durability.
* Enhance Customer Experience: Your ability to build trust-based relationships and act as the voice of the customer will ensure their needs are understood and met, strengthening long-term partnerships.
* Develop Distributor Capabilities: You will assess and guide distributor technical capabilities, ensuring they can deliver high-quality fleet support aligned with internal protocols.
* Coach Sales and Technical Teams: Through technical coaching and mentorship, you’ll elevate the performance of sales staff and junior support specialists, contributing to a more capable, confident team.
* Create and Improve Training Materials: Your input will help produce impactful manuals and reference guides that improve customer knowledge and product use efficiency.
* Advocate for Mutual Value: Using critical thinking and creative problem-solving, you will find solutions that support both the customer’s needs and the company’s strategic goals.
* Promote Cost and Efficiency Gains: By applying Six Sigma principles and continuous improvement strategies, you\'ll help reduce customer operating costs and improve the service lifecycle of products.
* As this is a global role, some flexibility outside the usual 8:00–5:00 hours may be required, while staying within the weekly hours allowed in the contract.
* This role is primarily remote; however, it may require occasional international travel (typically 1 to 3 times per year) as well as periodic on‑site support to resolve complex technical issues
Qualifications
* Bachelor's Degree in Engineering is required. Mechanical Engineering is preferred.
* Experience in field and/or factory service engineering is preferred.
* Must be a strong and effective communicator.
* Proactive problem solver.
* Ability to work effectively across multiple time zones, cultures, and language differences.
#J-18808-Ljbffr