The Ticketing Duty Manager is responsible for the effective management, performance, and continuous improvement of the organisation’s ticketing systems and associated guest-facing processes. The role provides clear operational ownership of ticketing following the implementation of a new system and ensures that ticketing services support both day-to-day operations and wider commercial objectives. The role acts as a key interface between Operations, IT, and Partnerships, to ensure ticketing systems and processes align with operational delivery, commercial priorities, and partnership requirements. The role also works closely with the customer service and group bookings team to ensure all SLAs and KPIs are met. Whilst we welcome transferable skills and are not looking for the a perfect match, experience managing ticketing systems or similar customer-facing operational systems is essential, as well as the ability to oversee team performance and maintain efficient, customer-focused processes. What we are looking for: We are looking for someone who can bring the right skills and mindset to the role. You might not meet all the criteria, and that’s okay, transferable skills and experience are highly valued. Essential: Experience managing ticketing systems or similar customer-facing operational systems Proven people management experience within a customer service or operational environment Strong organisational and problem-solving skills. Ability to work effectively across multiple departments and stakeholders Excellent communication skills, both written and verbal Desirable: Experience implementing or managing a new ticketing system Knowledge of group bookings, partnerships, or commercial ticketing arrangements Experience working closely with IT teams on system support and development Location: Blenheim Palace Contract Type: Permanent About Us: At Blenheim and Pye, we believe our people are at the heart of everything we do, and we are committed to helping every individual thrive. Our Promise is simple: to support you to Grow, Give, and Belong. We help you Grow by nurturing your talents, championing your wellbeing, and creating opportunities for you to develop. We encourage you to Give by contributing to meaningful work, supporting the wider community, and collaborating with others to achieve our shared goals. And we want you to truly Belong by being part of something special, knowing that you matter, your voice is heard, and you are an important part of our journey. Together, this is what makes Blenheim and Pye a place where people can flourish and make a real difference. How We Hire: Our recruitment process is designed to be accessible, supportive, and transparent. Here is what you can expect: Submit your application Application review, Shortlisting and Interview invites sent to shortlisted candidates Interview (we can share questions in advance if helpful) Role-related task (this will be role dependant and can be adjusted or removed to suit your needs) Feedback provided at every stage Accessibility and Adjustments We are committed to making our process accessible for all candidates. If you require any adjustments at any stage, please contact us directly. We are happy to support you. What’s in it for you: Staff Discounts 20% on Blenheim retail 50% on Blenheim Café food outlets 30% at The Orangery Salary Sacrifice Schemes for Bicycles and Electric Vehicles Access to our Benefits Platform with a range of additional benefits including: Instant discounts Discount on Days Out Day Passes for Family and Friends Monthly Adventure Play Visit Shopping Cards Weekly Shop Discounts Gym Scheme and Much More! Competitive Pension Complimentary Event Tickets Annual Pass for yourself and a family member Staff Events Holiday Purchase Scheme Paid Volunteer Day Free Fruit Wednesday Free breakfast on Friday Monthly Sharing a Sense of Belonging Events Free Eye Test and a contribution for Glasses Long Service Award Onsite Parking Free Blenheim Christmas Tree Benefits vary from contract type; these will be confirmed to you in our welcome letter. REf-227 236