AspiraCloud is seeking another highly skilled Technical Consultant with expertise in Microsoft 365 to join our team. The ideal candidate will be responsible for providing hands on technical leadership, practical delivery and advanced support to our customers, ensuring the successful implementation and management of Microsoft 365 solutions and projects. This role requires a deep understanding of Microsoft 365 technologies, excellent problem-solving skills, and the ability to work collaboratively with various teams. A sound understanding of Microsoft Intune is essential and other technologies will be a bonus.
You must also be an excellent communicator as you will be required to work onsite directly with our customers. You must be able to speak human as well as computer.
Key Responsibilities:
* Technical Leadership and Delivery: Provide technical guidance and support to customers, ensuring the successful implementation and management of Microsoft 365 solutions.
* Project Management: Lead and participate in various projects, including migrations, setups, and integrations
* Documentation: Create and maintain technical documentation, including setup details, migration plans, and status reports
* Collaboration: Work closely with the Operations department and other teams to ensure seamless integration and support of Microsoft 365 solutions
* Training: Conduct training sessions and provide guidance to customers and internal teams on Microsoft 365 best practices
* Security: Manage and monitor security measures, including privileged identity management and app protection policies
* Customer Support: Address and resolve advanced customer issues related to Microsoft 365, including email access, account setup, and security access in a third line support role.
Essential Qualifications:
* Education: NVQ Level 4 or above.
* Experience: Minimum of 5 years of experience with a focus on Microsoft 365 solutions.
* Skills: Proficiency in Microsoft 365 technologies, including Intune, SharePoint, OneDrive, Teams, and Exchange.
* Strong problem-solving and analytical skills.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Experience with project management and documentation.
* Knowledge of security measures and best practices in Microsoft 365.
Desired Qualifications:
* Certifications: Willing to work towards a range of Microsoft Certified qualifications.
* Experience with migration tools and processes, such as BitTitan and ShareGate.
* Experience of Azure IAAS.
* Market Awareness: A willingness to demonstrate skills relevant to a modern cloud experience and knowledge of how that can help an enterprise is desirable.