Garden Waste and Business Support Officer
Location: Raglan Depot, Raglan, NP152ER
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 15.31 per hour
Job Ref: OR15959
Job Responsibilities
Manage garden waste applications, bag and permit issuance.
Improve and review the garden waste process for customer satisfaction.
Handle customer queries and complaints.
Keep garden waste information accurate and updated online.
Monitor service performance and resolve collection issues promptly.
Provide business support to Waste & Street Services officers.
Work with the team to optimize service systems.
Review and improve processes.
Manage information processes in line with MCC objectives and GDPR.
Support GIS mapping.
Create resources and communication materials.
Order goods/services and manage supplier lists.
Assist with budget management and monitor bad debt.
Manage service emails and social media communications.
Ensure website information is current.
Maintain department training records.
Manage mobile phone orders and replacements.
Support payroll, including timesheets and inputting data.
Assist with recruitment and manage staff leave records.
Provide direct support to managers as needed.
Perform any other duties as required.
Person Specifications
Must Have
Excellent customer service skills.
Strong organizational and administrative abilities.
Ability to handle multiple tasks efficiently.
Proficiency in information management and technology use.
Good communication and interpersonal skills.
Nice to Have
Experience in waste management or a related field.
Knowledge of GIS mapping and Agresso systems.
Familiarity with GDPR compliance.
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