Role: Customer Service Advisor- No Sales
Salary: £26,208 per annum
Hours: Monday-Friday, 8am-5pm
Location: Head Office, Mayfield
We are looking for a Customer Service Advisor to join our growing Customer Service Team, based at our Head Office in Edinburgh, Mayfield. You will serve as the first point of contact to customers of NWH; therefore, your passion for Customer Service Excellence is essential
This is a full-time position working Monday to Friday, 8am – 5pm (40 hours per week) and offers a salary of £26,208 per annum, paid weekly.
Job Activities:
1. Welcome, with warmth, inbound calls from new and established customers, across multiple communication platforms
2. Aim to build sincere and lasting professional relationships and strive for excellent rapport with customers
3. Proactively and confidently handle high call volumes and orders
4. Deal with invoice queries skilfully and efficiently
5. Accurately create, record and schedule orders/services, onto bespoke IT systems
6. Passionately ‘live’ the Company Values and promote the company’s services whilst supporting the Sales function
7. Have a professional approach to change and receiving constructive feedback
8. Have a mature and self-confident approach to work
Knowledge and Skills Required:
9. Have an impeccable telephone manner with good listening skills
10. Apply exceptional attention to detail is paramount
11. Display good IT skills, ability to type
12. Be an admirable Team player with exemplary organisational skills
13. Be self-motivated, use your own initiative
14. Have good knowledge and experience of all Microsoft packages
15. Show competency towards multi-tasking and impassive approach in a demanding environment
What We Offer:
16. Weekly pay with a competitive salary
17. Full training and development provided
18. Career progression opportunities within the business
19. Employee Benefit Scheme
20. Be part of a company committed to safety, sustainability, and supporting its people
Who Are We?
The NWH Group is one of the UK’s leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet.
As a progressive, second-generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England.
Come as You Are