The Opportunity: Specialist Technician / Master
Contract: Permanent
Location: Maidenhead /Berkshire
With over 50 years materials handling experience to call upon, Neckar Forklifts understand how to lift, store and move goods. From forklift sales, hire, driver training, all makes service, parts, fleet management and warehouse planning, we provide total solutions. Neckar Forklifts has two convenient locations - a short distance from London’s Heathrow Airport and in Castleford, West Yorkshire - serving the North of England and Scotland.
The Impact you will have:
* To provide assistance across the CST in fault finding and diagnosis of more complicated machine faults with the ultimate objective of improving 1st time fix performance. Capable of providing expert and engineering support on complicated MHE and ESE faults.
* To train, develop and coach engineers in the CST in order to raise the standard of MHE and ESE problem diagnosis and the service delivered to the customer.
* To set a clear benchmark for the rest of the engineering team to aspire to in order that the technical standards are set high and the appropriate development is available to enables other to achieve.
* To Assist the Field Technical support Engineer where required and to take over their duties during holiday periods.
* To deal with telephone enquiries from engineers to support the diagnosis of the likely cause of MHE and ESE problems and using specialised equipment and / or equipment manufacturers and / or parts supply specialists in order to provide a timely solution.
* To support the identification of parts required to carry out repairs.
* To assist in the creation of an internal database to identify trends of reported ongoing faults and proposed solutions
* To comply with the company Health and Safety “no tolerance” rules and comply with all aspects of the law as a minimum
* To play an active part in the role of championing a positive environmental and health and safety culture at all times with demonstrable skills and knowledge of these important matters to fellow colleagues, customers and suppliers
What will help you to excel in this role:
* Expert knowledge and experience of relevant equipment on customer’s sites
* Proven track record in complex problem solving and fault diagnosis
* Comprehensive knowledge in the use of site or vehicle based diagnosis tools and equipment essential.
* Communications skills are essential from a training delivery, customer service and internal coordination perspective.
* IT literate
What you can expect from us:
* Future development and career opportunities
* 25 days holiday plus the option to buy an additional 3 days over a 12 month period
* Contributory pension scheme with employer contributions up to 6%
* Profitshare bonus based on business performance
* Paycare and eyecare health scheme
* High street discounts
What’s next
* If you are interested in joining the Briggs Group then please click on the apply now button and a member of the team will be in touch
* Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review
* If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met
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